Mohit Krishan Email & Phone Number

Gurugram, Haryana, India

Support Verint Products.

Gurugram, Haryana, India

1. User ID creation of both isolated and non-isolated domain on AD.2. Provide end-user Technical Support for Citrix based environments.3. Provide different types of access on user profiles.4. Manage system, package deployment & package creation, run different type of queriesthrough SCCM 2012.5. Maintain of user query through “HP Service Centre”.6. Asset management by using HPITAM.7. Create & Configure local Extensions for Bestech Site users.8. Configure & Maintain IP Phones (Nortel, SNOM 320, 720, Avaya 9208, 4610).9. Handling & Co-ordinate on Sev-1 calls.10. Perform different types of Audits on (daily, quarterly, half yearly & yearly).

1. Installing, Configuring and Managing Desktops systems.2. Providing end-user technical support 24x7 environment to core business processes comprising travel, health, banking, and finance and knowledge services verticals.3. Managing and configuring Citrix Program Neighborhood and MetaFrame Presentations Server and troubleshooting client applications in Citrix environment.4. Managing and configuring MS-Outlook using Exchange Server, handle messaging related queries and Outlook web access to the users.5. Installing and configuring messengers – MS Communicator, Exodus etc.6. Managing Virus Scan Enterprise & make it sure that all nodes have the updated definitions from the ePO Server.7. Installing, Configuring and Managing Desktops systems and network printers.8. Installing and configuring Travel based apps like – Amadeus Vista, Sabre & Xcalibre and Voice based apps as Nice Screen Agent and Avaya CMSSupervisor.9. Opening Ticket with vendors like HP, Dell, IBM etc. for the parts, which are under warranty / Guarantee.10. Responsible for user’s data backup & recovery.11.Creating user accounts and providing different level of access using Active Directory Services.12.Exposure to a vast network environment containing more than 20 domains being a part of different client network sites.

University Of Delhi

Recruitment of both Teaching & Non-Teaching (advertising, verification of forms, preparation of summaries, helping in conducting the interviews etc.

1.Overall Responsible for Hardware / Software Installation,2.Network Administration, Hardware / Software Maintenance (Desktops & Servers), Solve trouble shootings over the network.3.Configure and test computer hardware/ software, networking tools and operating system, maintain Windows Active Directory (med. Size / DomainBased – 120+ Nodes for 3700+ Active users).4.Recommended changes to improve systems, network configurations and determine hardware or software requirements.