Mohit Kumar Email & Phone Number

Mumbai, Maharashtra, India

- Established guidelines for the installation of battery swapping infrastructure- Identified strategic locations for the installation of battery swapping stations- Optimised operational costs for network expansion in Mumbai- Developed after sales service process for e-2Ws- Established COCO network for sales & service maintenance of e-bikes- Ensured timely implementation of service processes in the field, including policies, warranties, terms, job sheets, and other technical processes- Provided exceptional support to service partners, stakeholders, and customers, addressing their concerns and needs promptly

Mumbai, Maharashtra, India

- Handled a team of 25 service engineers, 2 service coordinators for Gujarat, Madhya Pradesh, Chattisgarh- Mentored service teams of South India to reduce pendency and increased the TAT efficiency to >80% of service complaints- Developed & standardised MSL process to avoid delay due to shortage of material- Coordinated with 4 Vendors for indenting spares (3 located in China and 1 in India) based on requirement and IW agreement- Responsible for service payout of master service franchise, monthly allocation of spares to service partners, out warranty spare billing, material reconciliation of spares consumed in IW & OW calls, service KPI & replacement cases

Mumbai, Maharashtra, India

- Handled DSC Operation/SSD/DSSD/FSP/FL Project/ISP operation for various product installation & after sale service. - Involved in planning & execution of customer service management for sales & service network- Played major role in PAN India Service integration of Dish Service to d2h service under DSC Model- Coordinated with 25 service engineers, 4 service coordinators & 2 store accountants to handle 2500+ service complaints monthly through 2 COCO service centres- Improved service performance by decreasing the TAT from 12 hours to <6 hours- Decreased repeat product failure cases by analysis and coordinated with R&D team for improvements- Responsible for generating and analysing various weekly/montly reports including stock summary of STB, Swap, ODU and Remote to circle while also indenting of shortage stock to MWH- Ensured continuous generation of revenues from Long Term Recharges, selling VPC (AMC), Spare billing to distributors.- SPOC for “Chai pe Charcha” event organized by BJP at the time of Lok Sabha Elections in 2014

Mumbai, Maharashtra, India

- Responsible for FTD installation & consumption of various packages- Closely worked with revenue assurance & IT teams to implement effective billing systems- Part of price protection activity which adjusts customer's account based on new package- Conducted internal audit & quality checks for the billing team

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bca, Computer Software And Media Applications