Mohit Kumar
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Mohit Kumar Email & Phone Number

Operations | Design Thinking | Process Improvement at magicpin
Location: Gurgaon, Haryana, India 8 work roles 2 schools
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Current company
magicpin
Role
Operations | Design Thinking | Process Improvement
Location
Gurgaon, Haryana, India
Company size
606 employees

Who is Mohit Kumar? Overview

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Quick answer

Mohit Kumar is listed as Operations | Design Thinking | Process Improvement at magicpin, a company with 606 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Mohit Kumar.

Mohit Kumar previously worked as Manager at Magicpin and Senior Team Lead at Magicpin. Mohit Kumar holds Master Of Business Administration - Mba, Finance And Marketing from Modern Institute Of Technology & Research Centre,Alwar.

Company email context

Email format at magicpin

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magicpin

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Profile bio

About Mohit Kumar

Being a Manager in customer support in a startup is exactly what you'd think it's like. I'm the colleague at work that everyone wants to know but nobody wants to be. If you want to get something done in most effective and sustainable way, you come to me - everyone knows that! Yet no one wants to have to do what I do because of the time and effort that goes into being everyone's go-to.Luckily, I'm obsessed with staying organized and making everyone's life easier including the direct customers. There aren't many things that can grow a company the way that trust and dependability can, and I pride myself in being so dedicated to both.At the end of the day, my job involves people and customer experience. I always work towards a solution that will resolve a problem to its core.I like to treat people with respect. I enjoy helping people and I love to learn new technologies.

Current workplace

Mohit Kumar's current company

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magicpin
Magicpin
Operations | Design Thinking | Process Improvement
gurgaon, haryana, india
Website
magicpin.in
Employees
606
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8 roles

Mohit Kumar work experience

A career timeline built from the work history available for this profile.

Manager

Current
Magicpin

Gurugram, Haryana, India

  • Implemented diverse strategies, decreasing ticket-to-redemption percentage from 3% to 0.3%
  • Successfully streamlined the merchant delisting process, reducing the daily count from 200merchants to a more manageable 30
  • Developed and implemented a ticket resolution process, resulting in a 4.5% monthly costsaving for the Customer support department
  • Revamped the UI/UX of the customer application, enhancing overall user experience
  • Developed agent matrix for the first time in the company's 8-year history
  • Demonstrated adept management skills by overseeing operations with four outsourcingagencies concurrently
Nov 2023 - Present

Senior Team Lead

Magicpin

Gurugram, Haryana, India

Jan 2023 - Oct 2023

Team Lead

Magicpin

Gurugram, Haryana, India

Feb 2022 - Dec 2022

Management Intern

Uno Minda Group

Gurgaon, India

- Gained real-life exposure to work on SAP ERP. - Perform inventory management and delivery of final product to partner companies.

Jun 2018 - Aug 2018
Team & coworkers

Colleagues at magicpin

Other employees you can reach at magicpin.in. View company contacts for 606 employees →

SN Sonu Nishad Sonu Nishad Colleague at Magicpin Delhi, India, India View → AS Ankit Singh Ankit Singh Colleague at Magicpin Bengaluru, Karnataka, India, India View → AP Aditya Prakash Aditya Prakash Colleague at Magicpin New Delhi, Delhi, India, India View → AT Adarsh Tiwari Adarsh Tiwari Colleague at Magicpin Delhi, India, India View → DD Dvr Dvr Dvr Dvr Colleague at Magicpin Gurugram, Haryana, India, India View → UK Upwan Kumar Upwan Kumar Colleague at Magicpin West Delhi, Delhi, India, India View → AS Amit Singh Amit Singh Colleague at Magicpin Gurugram, Haryana, India, India View → MK Manisha Kumari Manisha Kumari Colleague at Magicpin Delhi, India, India View → VA Vinayak Arora Vinayak Arora Colleague at Magicpin Delhi, India, India View → SP Sakshi Panwar Sakshi Panwar Colleague at Magicpin Delhi, India, India View →
2 education records

Mohit Kumar education

Bachelor Of Science - Bs, Physics

Amity University

Activities and Societies: Class representative.

FAQ

Frequently asked questions about Mohit Kumar

Quick answers generated from the profile data available on this page.

What company does Mohit Kumar work for?

Mohit Kumar works for magicpin.

What is Mohit Kumar's role at magicpin?

Mohit Kumar is listed as Operations | Design Thinking | Process Improvement at magicpin.

Where is Mohit Kumar based?

Mohit Kumar is based in Gurgaon, Haryana, India while working with magicpin.

What companies has Mohit Kumar worked for?

Mohit Kumar has worked for Magicpin, Max Life Insurance Company Limited, Exide Life Insurance, Sdm Process Solutions Private Limited, and Policybazaar.Com.

Who are Mohit Kumar's colleagues at magicpin?

Mohit Kumar's colleagues at magicpin include Sonu Nishad, Ankit Singh, Aditya Prakash, Adarsh Tiwari, and Dvr Dvr.

How can I contact Mohit Kumar?

You can use AeroLeads to view verified contact signals for Mohit Kumar at magicpin, including work email, phone, and LinkedIn data when available.

What schools did Mohit Kumar attend?

Mohit Kumar holds Master Of Business Administration - Mba, Finance And Marketing from Modern Institute Of Technology & Research Centre,Alwar.

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