Mohit Kumar Email & Phone Number

Riyadh, Saudi Arabia

Spearheading the development of a comprehensive support and assurance module for one of Saudi Arabia's leading telecom companies, ensuring seamless integration with existing systems and processes.Collaborating closely with cross-functional teams, including developers, stakeholders, and project managers, to define and prioritize business requirements, ensuring alignment with strategic objectives.Conducting in-depth business analysis and process optimization to enhance service delivery, operational efficiency, and customer satisfaction.Driving quality assurance, troubleshooting, and continuous improvement initiatives to support the telecom’s high-demand service environment.Facilitating stakeholder communication, gathering requirements, and translating them into actionable deliverables to meet project milestones and ensure successful project delivery

Bhubaneswar, Odisha, India

1. Collaborating with cross-functional teams to define and prioritize business requirements for new products and services, including mobile applications and digital services.2. Conducting market research and analysing customer data to identify trends and opportunities for growth in the telecommunications market.3. Facilitating meetings with stakeholders to elicit requirements, analyse business processes, and develop business cases for proposed projects.4. Working with technical teams to ensure that requirements were fully understood and properly implemented in new products and services.5. Participation in the development of test cases and test plans, and worked with quality assurance teams to ensure that products and services met customer requirements.6. Conducting user acceptance testing and coordinating with customer support teams to ensure that new products and services were properly launched and supported.7. Analysing business performance metrics and providing recommendations for improvements to senior management.8. Preparing reports and presentations on business performance, customer trends, and market analysis to support strategic decision-making.

Performing requirements analysis, Effectivelycommunicating insights and plans to cross-functional team members andmanagement, Working closely with clients, technicians, and managerial staff,Monitoring deliverables and ensuring timely completion of projects, Updating,implementing, and maintaining procedures and Performing user acceptancetesting.

Mumbai, Maharashtra

Bangalore

Chaibasa Area, India

Project Management, SAP billing and procurement

Bachelor Of Technology - Btech, A

Education record