Mohit Kumar Taneja Email and Phone Number

Working for the product “Helo” which is a social media app having 50 million MAU. Also, Bytedance is the parent company of the globally famous app :“Tik Tok”Managing entire Vendor Mgt , Content Strategist and T&S Policy making team• Primary responsibilities were Rules, policies and guidelines framework for keeping the product safe viz a viz content. Wrote and edited high-quality content policies with an authentic approach• Hired as part of Local Indian market team to keep the… Show more Working for the product “Helo” which is a social media app having 50 million MAU. Also, Bytedance is the parent company of the globally famous app :“Tik Tok”Managing entire Vendor Mgt , Content Strategist and T&S Policy making team• Primary responsibilities were Rules, policies and guidelines framework for keeping the product safe viz a viz content. Wrote and edited high-quality content policies with an authentic approach• Hired as part of Local Indian market team to keep the product updated with respect to the Indian audience to have the maximum customer experience• Managed quality assurance program including on-site evaluations, internal audits and reports of content by the user• Optimized the content strategy to make the AI and Machine learning more accurate, which actually yielded results• Analysis of approved and dropped content to see the user behavior and taking the prompt actions toeliminate the discrepancy and maintain high efficiency• Analysis of content on a weekly basis and user behavior to assess the user growth• Coordination with the PR/Legal team to keep the product content safe from external risks• Competitor analysis and keeping the management aware of their new features, strategies, strengths, and weaknesses Show less

• Provide coaching and feedback to CSRs and create a culture of continuous improvement within client-leveloperations• Ensure to provide best customer care services for the client• Managing team Attrition/Shrinkage• Interacting with clients to understand their goals & requirements• Conduct necessary performance management conversations with associates• Create goals and performance plans for team• Identify weak logs & actively working with management & client for… Show more • Provide coaching and feedback to CSRs and create a culture of continuous improvement within client-leveloperations• Ensure to provide best customer care services for the client• Managing team Attrition/Shrinkage• Interacting with clients to understand their goals & requirements• Conduct necessary performance management conversations with associates• Create goals and performance plans for team• Identify weak logs & actively working with management & client for overall process improvisation• Manage Weekly Data reports concerned with productivity & quality of Calls and Chats along with Csat’s used to prepare monthly performance reports of resources Show less

Leading the partner support teams of multiple Google Geo domain workflows.I am accountable for KPIs hygiene primarily Time metrics, Quality in alignment with standards set by Google. Focus on project management by waste elimination/automation/process efficiency. Managing Voluntary and In-Voluntary churn, retaining them with best possible deals. Performing as per KPI’s and achieving targets making business profitable with lesser costing. Monitoring team… Show more Leading the partner support teams of multiple Google Geo domain workflows.I am accountable for KPIs hygiene primarily Time metrics, Quality in alignment with standards set by Google. Focus on project management by waste elimination/automation/process efficiency. Managing Voluntary and In-Voluntary churn, retaining them with best possible deals. Performing as per KPI’s and achieving targets making business profitable with lesser costing. Monitoring team Attrition/Shrinkage.Taking business forward with KPI’s achievement and assurance of client’s fulfilments.Provide coaching and feedback to CSRs and create a culture of continuous improvement within client-level operationsMonitor client operations dashboard measures to proactively manage client-level impactsIdentify, plan, and manage process improvements to create year-over-year efficiencies in operational workloadsClient Management. Interacting with clients to understand their goals & requirementsDevelop and deliver client-specific operational training; monitor ongoing adherence to standard operating procedures to ensure high qualityDeliver business reviews to client & upper management and facilitate client visit & shadow sessions Show less

I am accountable for KPIs hygiene primarily Time metrics, Quality in alignment with standards set by Google. Focus on project management by waste elimination/automation/process efficiency.As a team lead, I am also instrumental in project ramp up/transitioning, escalation management & create mitigation plans, team assessments & trainings, conducting RCAs, employee ratings, rewards & recognition program, reporting metrics health & accentuate highlights/lowlights on periodic basis, lead… Show more I am accountable for KPIs hygiene primarily Time metrics, Quality in alignment with standards set by Google. Focus on project management by waste elimination/automation/process efficiency.As a team lead, I am also instrumental in project ramp up/transitioning, escalation management & create mitigation plans, team assessments & trainings, conducting RCAs, employee ratings, rewards & recognition program, reporting metrics health & accentuate highlights/lowlights on periodic basis, lead team meetings & strengthening documentation.I have demonstrated my ability in maintaining balanced relationship with stakeholders and work in collaboration. Deliver business reviews to client (Google) & upper management and facilitate client visit & shadow sessions. Show less