Lead the strategy, prioritization, and execution of a $4M Digital Transformation initiative aimed at replacing legacy systems with modern, scalable applications that support both current and future business needs. Own the product roadmap and drive cross-functional collaboration to deliver impactful, user-centric solutions.Select Highlights:• Own the product roadmap, collaborating with business stakeholders, legal, and engineering teams to align on strategic goals and… Show more Lead the strategy, prioritization, and execution of a $4M Digital Transformation initiative aimed at replacing legacy systems with modern, scalable applications that support both current and future business needs. Own the product roadmap and drive cross-functional collaboration to deliver impactful, user-centric solutions.Select Highlights:• Own the product roadmap, collaborating with business stakeholders, legal, and engineering teams to align on strategic goals and requirements.• Lead the requirements gathering process and prioritize the product backlog to ensure timely delivery of high-value features based on business impact and long-term objectives.• Track and measure product performance post-launch, using user feedback and metrics to continuously optimize and improve the product.• Drive the deployment of new hardware across 351 towns, coordinating with vendors, engineering, and Information Security teams to ensure secure and efficient implementation.• Manage project scope, schedule, and budget, overseeing a team of project managers and 20+ resources across multiple workstreams to ensure successful execution Show less

Accountable for enterprise-wide scaled agile implementation of solution for newly passed data privacy laws for Tracfone wireless customers. Leads a cross-functional team in facilitating architecture design reviews, identifying discrepancies, defining action items, and managing Agile software delivery practices and events, including sprint planning, retrospective, backlog refinement, estimation, and release planning. Select Highlights: • Delivered weekly presentations to senior… Show more Accountable for enterprise-wide scaled agile implementation of solution for newly passed data privacy laws for Tracfone wireless customers. Leads a cross-functional team in facilitating architecture design reviews, identifying discrepancies, defining action items, and managing Agile software delivery practices and events, including sprint planning, retrospective, backlog refinement, estimation, and release planning. Select Highlights: • Delivered weekly presentations to senior management, reviewing product roadmaps, priorities, risks, and issues, ensuring streamlined and successful end-to-end execution of projects.• Owned projects from inception to conclusion, formulated the product vision, defined user stories, researched appropriate technical solutions, coordinated delivery of high-quality solutions and drove adoption.• Worked collaboratively with stakeholders and legal team to define product scope and roadmap for minimum viable product (MVP), created plans that had clear, measurable success criteria and communicated progress and results to leadership.• Identified, assessed, and mitigated risks, provided escalation management, and made trade-offs balancing the business needs versus constraints.•Technology: Jira, Confluence, AWS (S3, Redshift, Lambda, CloudWatch), API, AEM, Angular, ADF, Java Microservice, PEGA Workflows, Looker, Jenkins, IVR, SQL, JSON, CRM Show less

Trusted advisor and consultant in the management and implementation of enterprise-wide Big Data AWS automation pipeline to fully automate processing of mobile requests as part of CCPA and GDPR regulatory requirements. Leads a cross-functional team and cultivates and maintains productive partnerships with client stakeholders and vendors to drive forward the business and technical strategy.Select Highlights:Select HighlightsDelivered weekly C-suite presentations, focusing on… Show more Trusted advisor and consultant in the management and implementation of enterprise-wide Big Data AWS automation pipeline to fully automate processing of mobile requests as part of CCPA and GDPR regulatory requirements. Leads a cross-functional team and cultivates and maintains productive partnerships with client stakeholders and vendors to drive forward the business and technical strategy.Select Highlights:Select HighlightsDelivered weekly C-suite presentations, focusing on reviewing product roadmaps, priorities, risks, and issues, ensuring streamlined and successful end-to-end execution of projects.- Worked collaboratively with stakeholders to define product scope and roadmap for minimum viable product (MVP), creating plans that have clear, measurable success criteria and communicates progress and results to leadership.- Technology: Jira, Confluence, RoadMunk, AWS (S3, Redshift, Lambda,EMR, CloudWatch), API, Aurora, Sparks, Python, Looker, Machine Learning, Jenkins, Airflow, PostgreSQL, JSON, API, SDK Show less

Oversaw and managed a team of 30+ and an $8M budget in the migration of finance billing and cash processing system for BCBS of Massachusetts. Worked collaboratively with cross-functional teams and supported business partners in proactively prioritizing and managing projects, driving continuous improvement and achievement of results.Select Highlights:- Facilitated architecture design reviews and tracked development of Data Lake, including defining epics and prioritizing user… Show more Oversaw and managed a team of 30+ and an $8M budget in the migration of finance billing and cash processing system for BCBS of Massachusetts. Worked collaboratively with cross-functional teams and supported business partners in proactively prioritizing and managing projects, driving continuous improvement and achievement of results.Select Highlights:- Facilitated architecture design reviews and tracked development of Data Lake, including defining epics and prioritizing user stories in JIRA for developers.- Established the process for Data Lake development and assisted with prioritizing the work for all projects involving Data Lake under the Core System Migration program.- Technology: Jira Kanban, Data Lake, Hive, Sparks, EMR, EDI (820, 835, 834), Lockbox, SaaS, Cognos, Infomatica Show less

Led a team of 40+ with full accountability for a $20M budget and oversight of the execution and management of complex technical projects, serving as SME and consultant. Spearheaded various operational and technical initiatives, including regulatory change management, SaaS integration, program management, and product development.Select Highlights:- Managed a $50M effort to implement changes for Health Care Reform alongside a team of 60+ resources. - Coordinated and oversaw a… Show more Led a team of 40+ with full accountability for a $20M budget and oversight of the execution and management of complex technical projects, serving as SME and consultant. Spearheaded various operational and technical initiatives, including regulatory change management, SaaS integration, program management, and product development.Select Highlights:- Managed a $50M effort to implement changes for Health Care Reform alongside a team of 60+ resources. - Coordinated and oversaw a multi-year change management effort related to Health Care Reform (ACA-2010), connecting Tufts system with State and Federal Exchanges to offer health plans to the general public.- Managed end-to-end implementation of strategic “Customer Management Tool”, reducing overall customer call handling time by 30-35% and reduced new rep training time from 90 days to 15 days.- Technology: AWS-Edge Server, Informatica, Cognos, Tableau, EDI (834, 837, 820), EIFER, TIBCO, Oracle Show less