Handle and resolve client and senior manager problems or complaints relating to the account opening process and KYC processes. Work to resolve complaints at the first point of contact by following the bank’s complaints handling process.Listen carefully to gather the facts and build an understanding of the customer’s issue, concern or query so that the root cause can be identified, investigated and resolved at the first point of contact.Act as a process specialist, delivering a tailored service and advice to help customers effectively navigate through the account opening process.Take responsibility, ensuring data obtained within the account opening and KYC process is accurate and that the customer’s records are kept up-to-date within internal systems. Using tact and diplomacy, deliver difficult messages to customers who do not meet the bank’s proposition, ensuring the reasons behind the decision are carefully explained.

Managing diaries, Taking care of incoming post and parcels, Answering Customer calls, emails and managing office supplies inventories.

Managing diaries, Taking care of incoming post and parcels, Answering Customer calls, emails and managing office supplies inventories.