Leading the technical support function in an efficient, timely and effective manner. Managing the technical support department according to the requirement company standards.Providing Technical Support employees.Planning and organising technical support activities. Delegating queries to other company resources.Monitoring and reporting on the performance of Technical Support function.Providing inputs on budgets equipment and any other items relating to the running of the department.Recruiting and developing team members while enriching the company values.Attending management meetings and participating in companywide management decisions.

Received and logged technical support queries, originating externally and internally.Liaised with customers around the world to understand their problems in depth. This can relate to Lidar functionality, communication protocols, application specific issues or integration issues. Applications could be in aviation; robotics; traffic management, industrial or many other sectors.Drafted and improved FAQs and other technical support documentation.Updated and continuous improved online manuals.Managed introduction of new products from product development to production.Involved in product development projects from time to time. Ensured continuous improvement of processes and procedures.

Developed and implemented standard documentation of all Project and solution related tasks.Provided Engineering support to Field Service personnel and customers.Managed and implemented EC&I projects.Assisted proposals department with tenders on Electrical Control and instrumentation sections.Reviewed documents and drawings.Accurate records of meeting and reports for the client and as well as for internal requirements. Performed services according to Maintenance contract requirements, as well as breakdown / fault finding assistance.Performed audits on equipment to establish improvement opportunities from a Control /Instrumentation and Power perspective.Remained updated on new EC&I product developments and relay to the market.Developed and implemented EC&I training programs for apprenticeships.Reviewed machinery documentation and technical drawings.