Mohit Pal Email and Phone Number
Provide remote support to the employee Remote management through Bomgar & SCCM to solve Windows and Software issues. Server 2019: Active Directory, and DHCP. Azure Active Directory Customer support, IT operation management Application & Platform Performance Monitoring and close the alarms raised by monitoring tools To identify, troubleshoot and solve incidents within SLA timelines Log Analysis of the issues reported Update tickets recent status and progress on ticketing tool Raise a bug for issue in application functionality where a code fix might be needed Triaging of Mobile App issues on both Play Store & App Store Web App issues Proposing solutions to recurring incidents Inventory Management.
Fiserv
View- Website:
- fiserv.com
- Employees:
- 27171
-
Senior Technical Support EngineerFiserv Dec 2023 - PresentGurugram, Haryana, India
-
Associate ItPublicis Re:Sources Apr 2022 - Dec 2023Gurugram, Haryana, IndiaMaintaining & troubleshooting the user laptop and desktop issues running on Windows, Linux, MAC OS.Monitoring of the MPLS and Internet leased lines and immediately escalate / report issues to the respective vendor for resolution; follow-up until closure Active Directory support and administration,ADCS,ADFSDaily meeting scheduling support, vendor management, end-user support using VC systems.Solving the software related problems using remote desktop access tool if requiredConfiguring mail, internet on Mobile devices and related troubleshooting.Cloning of the images for desktops / laptopsManage user calls through ticketing tool.Perform daily checks for Temperature and Humidity and report any variance from defined values.Escalate the call to respective L2 and L3 teams if requiredProven Verbal and Written communication skills.Proven conversational skillsOffice 365,Microsoft Azure -
System EngineerGirnarsoft Feb 2021 - Apr 2022Gurugram, Haryana, IndiaSoftware Asset Management ,Communication, Asset Management, Virtual Private Network (VPN)Cisco (EVPN)VPN ,Office 365 Administration. ITIL .ServiceNow. Mac OS Microsoft Office · Network Administration · SOFTWARE INSTALLATION · Networking, PRINTER TROUBLESHOOTING. Microsoft Word, Microsoft Excel · JavaScript, WINDOWS INSTALLATION,IT ASSET MANAGEMENT.CALL LOGS DASHBOARD MONITOR -
Desktop Support EngineerDelhivery May 2019 - Jan 2021Gurugram, Haryana, IndiaInternal & External Communications · ITIL · Remote Troubleshooting · Computer Networking · Office 365 · Virtual Private Network (VPN) · Microsoft Outlook · Windows
Mohit Pal Education Details
-
Computer MindA
Frequently Asked Questions about Mohit Pal
What company does Mohit Pal work for?
Mohit Pal works for Fiserv
What is Mohit Pal's role at the current company?
Mohit Pal's current role is Sr Associate, Client Operations Support |Mac Support | Windows Support| Active Directory Services| Client Management| Web Application| RITM Management| Service now Ticketing tool SCM Project Management|.
What schools did Mohit Pal attend?
Mohit Pal attended Chatrapati Sahuji Maharaj Kanpur University, Kanpur, Computer Mind.
Who are Mohit Pal's colleagues?
Mohit Pal's colleagues are Daniel Robins, Choua Yang, Sakthi Priya P, Marie Iannotti Barranco, Snehal Pawar, Ruma Kapur, Daniel Chapman.
Not the Mohit Pal you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial