Mohit Rawat Email and Phone Number

I am a seasoned professional with over 7 years of experience in the Customer Experience field. In my current role as Deputy Manager - Customer Experience, I specialize in enhancing customer interactions, particularly in addressing complaints through Social Media and liaison with leadership teams. My focus is on meticulously managing schedules, administrative tasks, and overall process efficiency.In my recent position, I successfully led a reduction process for company losses and customer compensation. I implemented automation to enhance client experiences and designed dashboards to provide stakeholders with clear insights into areas of opportunity. Concurrently, I managed a team handling compensation escalations and processes.My core strengths lie in team management, dashboard reporting, error reduction, building stakeholder relationships, and resolving issues promptly. As an Assistant Manager, I prioritize maintaining high standards in escalations and managing company financial data.Highlights of my recent work include achieving ambitious targets in a results-driven environment, delivering compelling sales presentations resulting in high conversion rates, nurturing strong client relationships, and providing exemplary customer service. Additionally, I have experience in preparing pre-sales proposals for prospective clients.In my role, I have been responsible for handling compensation process reporting across various lines of business, preparing detailed reports, and mapping them against compensations and loss drivers/errors. I actively contributed to process creation, segregation, and data management. I have also played a key role in hiring and training team members, providing constructive feedback, and ensuring the effectiveness of customer engagement tools.My expertise extends to presenting industry peer analyses to reporting managers, analyzing, defining, documenting, and maintaining process and business specifications, and conducting Monthly/Quarterly Business Reviews with Senior Management. I am adept at identifying fraud patterns, raising alarms, and correlating information misuse from social media sources.Furthermore, I consistently prepare daily, weekly, and monthly reports to provide insights into compensation/loss processes, contributing to achieving organizational targets.Outside of work, I love watching fiction movies.