Mohit Vashisht Email & Phone Number

Bengaluru, Karnataka, India

Senior Manager world wide consulting Center, managing App Mordanization, Virtual cloud Network, & Intrinsic security ( Carbon Black).

Pune Area, India

Site lead for Support and Deploy for Pune Location responsible for Strategic and planning the growth opportunities for the center. Resource Pyramid optimization. Skill competency planning to meet Emerging business demand. Planning the Proper Span of Control Driving innovation culture and cultivating thought leadership. Representing with Pune General Manager, working for Pune Branding for Dell EMC. Working Pune site Business support groups to maintain hygiene and meet operational standards.

Pune

Manager Professional services for Pune COE. Manage a team of 27 direct reports as single point of contact for handling Projects related to Backup and Storage Products. Capacity planning for projects, forecasting and monitoring project inflow.Monitor, review and guide the team to perform to the best of their capabilities. Interacting with Project Management and Resource management team to continuously to analyse their needs and Project Product inflow. Formulating quality… Show more Manager Professional services for Pune COE. Manage a team of 27 direct reports as single point of contact for handling Projects related to Backup and Storage Products. Capacity planning for projects, forecasting and monitoring project inflow.Monitor, review and guide the team to perform to the best of their capabilities. Interacting with Project Management and Resource management team to continuously to analyse their needs and Project Product inflow. Formulating quality standards for various operational areas and ensuring a high-quality Project Management and Risk management experience while adhering to the project timelines. Monitoring job performance through direct observation and extending necessary coaching, counseling and motivation to maximize employee contribution and organizational performance. Responsible for skill management and skill competency building to get aligned to newer EMC technologies and drive readiness for emerging trends.Also work on building new product readiness plan for the team and competency enhancement for the team to be ready to meet the upcoming market requirement from technical standpoint. Assists in SOW reviews for standard and custom projects around the Backup Recovery and Storage Disciplines.OnSite Visit:-==========(2016) 2 weeks extensive visit to Arizona, Denver, San Francisco, California Offices (USA) to meet Field Managers, Sales Representatives, Solution Principals and discuss further business opportunities, scope of offshore engagements to certain niche technologies and emerging technologies. Show less

Bengaluru Area, India

Manager for the support group for RecoverPoint, Replication Manager, and VNX team. Handled the product support and escalation management.Formulating quality standards for various operational areas and ensuring a high-quality customer experience and CSAT while adhering to the SLA’s and work processMaintaining the Case life cycle and KPI like, TTR, SLA, Backlog, resulting high CSAT..Also handled the Partner Manager for transitioning VNX Dial home and legacy Business to… Show more Manager for the support group for RecoverPoint, Replication Manager, and VNX team. Handled the product support and escalation management.Formulating quality standards for various operational areas and ensuring a high-quality customer experience and CSAT while adhering to the SLA’s and work processMaintaining the Case life cycle and KPI like, TTR, SLA, Backlog, resulting high CSAT..Also handled the Partner Manager for transitioning VNX Dial home and legacy Business to Wipro.OnSite Visit:-==========(2013) 3 Month visit to Hopkinton Massachusetts(US) for building relationship with Customer Support Manager, and working with them on escalation management for Support function. Show less

Bangalore

Proficiently handle queries/concerns when required and resolved escalated calls.Daily/Weekly monitors of calls for Quality Assurance.Deliver client assigned SLAs within a given span of time.Handle customer complaint section which had a turnaround time as per SLA /complaint.Prepare daily reports for the entire process, (Delta days, Status ten) ensured that daily reports are executed diligently as per process requirement.Handle (On Job Training) batches (Process and tools… Show more Proficiently handle queries/concerns when required and resolved escalated calls.Daily/Weekly monitors of calls for Quality Assurance.Deliver client assigned SLAs within a given span of time.Handle customer complaint section which had a turnaround time as per SLA /complaint.Prepare daily reports for the entire process, (Delta days, Status ten) ensured that daily reports are executed diligently as per process requirement.Handle (On Job Training) batches (Process and tools trainings).Prioritize and manage multiple tasks simultaneously.Back up to manager for the entire span as and when required.Arrange and organize team outings to motivate and enhance relationships.Ensure that team/site goals are met & proper coaching is provided to associates by being a Process Specialist.Product & process specialist and ensure adherence to schedules/rosters.Up to date on all the latest updates & changes for effective co-ordination between Process, Quality and Change.Achieve qualitative & quantitative targets & work in accordance with client requirements.Provide inputs to improve work procedures that enhance overall team performance.Ensure that Service Levels are met by monitoring the breaks and Stats of the entire skill set.Part of process improvement team to give more inputs about the change in process. Show less

Bangalore

Worked as a SME for EMC RecoverPoint Product which manages Data splitting on Frame Level on Host, CLARiiON and Switch Side. Worked for Switch Virtualization using SANTap and FAP for CISCO and Brocade.Experience of troubleshooting FC connectivity on CISCO and BROCADE.Experience of troubleshooting Replication Manager product. ”. It includes replicating LUN’s from Symatrix and CLARiiON for the Host with all type of OS connected, and Also support the replication with integration with… Show more Worked as a SME for EMC RecoverPoint Product which manages Data splitting on Frame Level on Host, CLARiiON and Switch Side. Worked for Switch Virtualization using SANTap and FAP for CISCO and Brocade.Experience of troubleshooting FC connectivity on CISCO and BROCADE.Experience of troubleshooting Replication Manager product. ”. It includes replicating LUN’s from Symatrix and CLARiiON for the Host with all type of OS connected, and Also support the replication with integration with the other application Like OS, Exchange, SQL, Oracle, and DB2. Also Trained on VMware products.OnSite Visit:-==========(2011) 2 Week visit to Tel Aviv Israel, for engagement with RecoverPoint engineering team ad working with them on RP product and upcoming changes. Show less

Pune Area, India

In EDS as an Infrastructure Admin. Working on Netbackup for the corporate clients like British telecom dealing with the issues pertaining to Backup and restore on Unix and Solaris. Working on Change management and Upgrades on Netbackup.

Pune Area, India

 Technical troubleshooting for Veritas Beckup Exec and Netbackup issues via phone and email Providing data protection solutions in Exchange, SQL ,Cluster environments, Disaster recovery for Windows,Exchange and SQL. Preparing Technical documents based on research and sending it to the concerned dept for publishing.

Bangalore

Worked as a Network Engineer in Accenture Ser. PVT.LTD, RMZ Futura II, 148/1 Bilekhahalli Village Bannergatta Road, Bangalore for 2 years.Worked in the NOC centre handling IP networking issues.

Edge Management Program, Bussiness Management

Activities and Societies: Leadership and Management Program

School, Pcm

PCM