Bringing to your notice 15+years of success record, I am a seasoned leader, who believes in the mantra of deciphering organization’s visions into value added and achievable goals. As an ideal professional and visionary, I ensure operational excellence of all processes related to Customer Service.  Uncovering game changing opportunities Leverage skills in driving process automation, transformation, migration & improvement initiatives by improving efficiencies & effectiveness and tracking progress on transformation journey. Expert in leading large team through knowledge and example, and supporting them in realizing their potential and achieving their goals. Noteworthy Mentions  Migration of ~1.4m annual transaction vol. and 19 FTE work from vendor partner FIS to AMEX PROP site  Slashed time and eliminated risk through conversion of Physical Vouchers to E-Gift vouches Savings of ~8 Lakh INR through placement of strong internal controls and governance around returned plastic vouchers Reduced risk from $25mn USD to less than $1mn USD through reconciliation of pending unreconciled 2A items in BTA office Minimized Case Time Resolution from 9 days to 2.9 days for payment reconciliation for UK market Eliminated 100% soft dispute volumes in EMEA region which resulted in positive experience for merchants and 100% volume elimination Best Team Award for Q1’Q2’&Q’3 by achieving top efficiencies in BTA vertical Reduction in ~50% write-offs as SME in DisputesFeel free to drop a line at: mohitaarora@ymail.com