Participate in idea sessions with business stakeholders to form productive, trusting relationships Partner with the marketing, operations and executive business teams to create collateral that generates excitement and makes it easy for users to adopt and understand the benefits of new releases Work with product leaders to understand cross product dependencies and the overall RXO product strategy, to influence your product roadmap Develop a strong relationship with your engineering and design counterparts, communicate effectively with them and work together to deliver value to RXO Prioritize and write standard operational processes; partner with development team to break things down and plan them into releases Act as an SME to other product team members; help with spreading product knowledge and expertise in the organization Focus on building value for our business, not just adding features; develop innovative and unique product offerings by leveraging knowledge of the key market challenges that exist in competitor products Facilitate cross-functional communication and decision-making, while also developing key stakeholder relationships in various locations Engage with business stakeholders to learn about the industry and acquire a deep understanding of its processes

Developing robust operational plans to meet high-demand periods involved engaging with internal partners and leveraging simulation and performance models. Through collaborative efforts, we ensured that our plans were comprehensive and adaptable, capable of effectively managing increased workload while maintaining operational efficiency.Conducting thorough analyses of business opportunities, I spearheaded the development of total benefit cases and crafted position papers that played a pivotal role in driving strategic decisions. By presenting clear insights and compelling arguments, these documents provided the necessary framework for informed and forward-thinking strategies.Leading a diverse team of supply chain, network, schedule, and capacity planners, I oversaw the development of accurate demand and supply plans aligned with Amazon’s three-year outlook and growth strategy. By fostering collaboration and leveraging the expertise of each team member, we were able to develop comprehensive plans that supported Amazon's expansion objectives while optimizing resource utilization and ensuring operational excellence.

Successfully initiating and cultivating new markets across China, Japan, Taiwan, Australia, and Singapore, I spearheaded efforts to expand Polar's global footprint. This endeavor involved not only opening doors to new opportunities but also strategically enhancing our capacity to meet growing demands. Through strategic collaboration with global key accounts, we bolstered our capabilities, increasing load factors and yield to ensure sustained support and profitability.Effectively orchestrating the transition of Polar's network from a heavy-lift cargo operation to a streamlined express service, we achieved an unparalleled 98% on-time performance within a remarkable 15-minute window. This achievement, unprecedented in the realm of all-cargo operations, underscores our commitment to operational excellence. Throughout this transformation, our focus remained steadfast on optimizing scheduling, meticulously managing utilization, and maximizing revenue and profitability.A pivotal figure in Polar's expansion endeavors, I played a central role in the significant growth of our aircraft fleet. From a modest fleet comprising six 747-400s in 2009, we strategically expanded to include six 747-400s, six 747-800s, and two 767-300s, totaling fourteen aircraft in the Polar fleet. This expansion not only bolstered our operational capacity but also positioned us for continued growth and competitiveness in the dynamic aviation landscape.

I developed a comprehensive airline-specific slot regulations manual, meticulously outlining procedures and protocols for slot coordination at regulated and congested airports. In addition to crafting this manual, I assumed responsibility for overseeing slot allocation across a ten-aircraft network, ensuring adherence to regulatory requirements while also maintaining an up-to-date slot database to facilitate efficient operations.As the steward of both long-term strategic initiatives and day-to-day tactical operations, I managed all aircraft network-related activities with precision and foresight. This encompassed not only orchestrating the intricate dance of long-term scheduling but also responding swiftly to market fluctuations by initiating schedule adjustments as needed. By staying attuned to evolving market dynamics, I proactively optimized our network to enhance profitability and connectivity, driving sustainable growth and competitive advantage.My efforts extended beyond the confines of scheduling to encompass a holistic approach to network optimization. Recognizing the critical role of intermodal fleet scheduling in shaping the efficiency and effectiveness of our operations, I spearheaded initiatives to re-evaluate and re-optimize the flow of our intermodal fleet scheduling process. This strategic overhaul resulted in tangible improvements to both profitability and network connectivity, positioning us for sustained success in a dynamic and competitive industry landscape.In pursuit of the most optimal intercontinental network for Polar Air Cargo Worldwide, I fostered close collaboration across multifunctional teams, including Business Development, Operations Planning, Global Capacity Management, and Regional Sales. By leveraging the collective expertise and insights of these diverse stakeholders, we devised innovative strategies and executed tactical plans to maximize the efficiency and effectiveness of our network operations.

As a Senior Supervisor of Capacity Management based in Hong Kong, I wielded extensive expertise in airline operations and strategic planning to drive efficiency and optimize resource allocation for Polar Air Cargo Worldwide. At the forefront of my responsibilities was the meticulous crafting of an airline-specific slot regulations manual, a cornerstone document ensuring compliance and operational efficiency in regulated and congested airports. In addition to this foundational task, I oversaw slot coordination for a ten-aircraft network, managing the allocation process with precision and maintaining a comprehensive slot database to facilitate agile decision-making.In my capacity as Senior Supervisor, I served as the linchpin between long-term strategic objectives and day-to-day operational realities. This involved managing all aircraft network-related activities with foresight and precision, orchestrating both long-term scheduling initiatives and swift adjustments in response to dynamic market demands. Leveraging my keen understanding of market dynamics, I proactively optimized our network to enhance profitability and connectivity, positioning Polar Air Cargo Worldwide for sustained growth and competitiveness in the aviation landscape of Hong Kong and beyond.Recognizing the critical importance of intermodal fleet scheduling in shaping operational efficiency, I led initiatives to re-evaluate and re-optimize our scheduling processes. Through meticulous analysis and strategic adjustments, we achieved tangible improvements in profitability and network connectivity, bolstering Polar Air Cargo's presence and performance in the Hong Kong market.

As the Lead Crew Scheduler at Polar Air Cargo, I leveraged my extensive background in airline operations and strategic planning to streamline crew resources and ensure operational seamlessness. Drawing from experience in crafting airline-specific slot regulations manuals and overseeing slot coordination, I applied meticulous precision in orchestrating crew schedules for Polar Air Cargo's global operations.In this capacity, I acted as the vital link between overarching strategic goals and day-to-day crew scheduling intricacies. This involved not only optimizing crew assignments for maximal efficiency but also swiftly adapting schedules to meet dynamic operational requirements. Utilizing a deep understanding of market dynamics, I proactively fine-tuned crew deployment to bolster productivity and support Polar Air Cargo's critical operations.Recognizing the pivotal role of crew scheduling in upholding operational excellence, I spearheaded initiatives to reassess and enhance scheduling processes. Through rigorous analysis and strategic refinements, we achieved tangible enhancements in crew utilization and efficiency, ensuring that Polar Air Cargo's crew resources were expertly aligned with operational needs.My collaborative ethos extended beyond crew scheduling, as I fostered close collaboration with cross-functional teams including Operations Planning, Global Capacity Management, and Regional Sales. Together, we devised innovative strategies and implemented tactical plans to optimize crew productivity while upholding regulatory compliance and safety standards.In my role as Lead Crew Scheduler at Polar Air Cargo, I played a vital part in optimizing crew resources and advancing the company's mission to deliver dependable and efficient air cargo services worldwide.