- Requirement gathering meetings with client- Created Brochure & Website Designs for a life coach- Redesigned Website for an Australian car wash company- Performed User Research & Best Practices Research along the way- Assisted in development

- Interacted with potential clients for discovery phase- Performed User Research and best practices in the product segment- Created wireframes and low-fidelity prototypes to visualize the layout and user flow of the application- Kept client informed at each step and took feedbacks along the way - Create hi-fidelity designs and prototypes and conducted user testing with the potential end users of the product- Conducted meetings to demonstrate the final product to the client as a part of the standard user acceptance testing process - Worked on change requests if any

● Involved in the requirement elicitation process.● Utilized Use Case Modeling and Impact Analysis techniques to evaluate the client's requirements (feature & change requests). This involved a thorough examination of the current system, the changes, and the potential implications of any changes, taking into account the impact on the system's functionality, performance, and overall user experience.● Worked upon feature prioritization using techniques such as MoSCOW & SWJF, in terms of their ROI such that the features which could generate more business value are picked on priority, preventing scope creep while meeting all the necessary requirements. 
● Created user stories in Jira and preparation of the documents including BRD's, FRD's, Supporting Logic Documents, API Document, Import and Data Table Documents to define the use cases corresponding to the functionalities along with the acceptable input values and expected outputs corresponding to various scenarios in the system.● Created workflow diagrams and Mind Maps for products/features using Lucid Chart.● Created UI designs for product features in tools as Balsamiq and Figma, prioritizing user experience, throughout the process. Prototypes were also created to showcase the functionality to stakeholders and clients before implementation. 
● Conducted the backlog refinement meetings along with other scrum ceremonies including, Sprint Planning, Daily Stand-up, Sprint Review, and Retrospective meetings as a part of the Agile methodology.● Took estimates on the requirements and shared the same with the stakeholders for approval. Once approved, initiated the process of project development and being actively involved in the whole life-cycle of the project.
● Attended regular client calls to provide updates on the progress and discuss team's queries with the client.● Analyzed and provided resolutions to the support tickets received via newsupport (by OTRS) portal and documented the same in Google Sheets & Currents.