Handling Pan India Facilities and Customer serviceCoordinating for HR Related ActivitiesDesigning and Implementing SOPS and ProceduresSetting up Purchase Team & Procedures

Currently Handling Pan India Facility Operations & Customer serviceQuotations collections / Making Comparatives Vendor Analysis / Final Negotiation

Handling a New Upcoming Mall cum Hotel of 5 Acres in the Heart of Gurgaon City.Taking Care of all the Team - Housekeeping,Maintenance,Security & LeasingCollection of CAM and Electricity Charges.Taking care of Leasing Units for the Mall / Planning of Mall Activities .

Responsible for PAN India locations – Delhi, Gurgaon ,Noida, Bangalore , Mumbai and Chennai.• Managing Facility teams & customer service operations across locations Understanding Procurement process with UK Team and modifying as per Indian Market• Transition and Setting up new infrastructure at Gurgaon & Bangalore• Team structuring, team development & motivation• Monitoring B2B Sales Process• Infrastructure management & upliftment• New infrastructure development &… Show more Responsible for PAN India locations – Delhi, Gurgaon ,Noida, Bangalore , Mumbai and Chennai.• Managing Facility teams & customer service operations across locations Understanding Procurement process with UK Team and modifying as per Indian Market• Transition and Setting up new infrastructure at Gurgaon & Bangalore• Team structuring, team development & motivation• Monitoring B2B Sales Process• Infrastructure management & upliftment• New infrastructure development & project management• Employee engagement & strategic problem solving• Budget handling, forecast & management• Improvement of employee services – Transport, Infra, Canteen, Housekeeping, etc• Lead for transport Automation – Started & Developed a New Transport Software to streamline the Transport Department.• Framing policies, SOP’s, MIS & reporting structures.• Compliance handling & improvement• Devising SLA’s & sending periodic dashboards• Vendor Management & negotiations• Cost management & optimization• Handling Audit Show less

• Responsible for site of 16 acres and a Mall of 4.5 Lakhs Square Feet in regards to all aspects – Over all Operations –Maintenance, Housekeeping, Garden and Security.• Responsible for 300 Residential Rooms & Guest Houses inside Ansal University,Gurgaon. Handling a commercial building of 410 occupants on site.• Liasioning / Interacting with the Deans / Faculty /Tenants on a regular basis in order to keep abreast of their requirements and ensure that the requirements… Show more • Responsible for site of 16 acres and a Mall of 4.5 Lakhs Square Feet in regards to all aspects – Over all Operations –Maintenance, Housekeeping, Garden and Security.• Responsible for 300 Residential Rooms & Guest Houses inside Ansal University,Gurgaon. Handling a commercial building of 410 occupants on site.• Liasioning / Interacting with the Deans / Faculty /Tenants on a regular basis in order to keep abreast of their requirements and ensure that the requirements are fulfilled.• Ensure that the issues brought out by the Deans / Faculty are completed and no complaints get escalated to the VP / AGM– Estates.• Ensure that a good relationship is maintained with all the Deans / Faculty members and team members of other verticals of the University.• Giving VP – Estates, a daily report on the University Facility Management status.• Ensure that the Asst Manager / Shift Engineer / Executive and all members of the staff are carrying out their duties as laid down.• Will prepare and execute a schedule of Annual maintenance checks and provide the same to the VP / FM Core Team and maintain close liaison with the Maintenance Vendors.• Ensure that the Monthly Maintenance Schedules are carried out and recorded and will prepare a Monthly Status report for VP. Show less

* Responsible for complete smooth operations of 2 Mall areas of 3.5 & 4.5 Lakhs Square Feet.* Manage the over-all operational concerns of the mall including its physical management, safety and security, housekeeping, maintenance of the building and equipment.* Good relations with all departments within the Mall especially to Leasing for profit generation.* Helping out in increasing mall traffic through effective marketing events that will also help create a positive… Show more * Responsible for complete smooth operations of 2 Mall areas of 3.5 & 4.5 Lakhs Square Feet.* Manage the over-all operational concerns of the mall including its physical management, safety and security, housekeeping, maintenance of the building and equipment.* Good relations with all departments within the Mall especially to Leasing for profit generation.* Helping out in increasing mall traffic through effective marketing events that will also help create a positive image.* Overseeing the entire activities related to the tenants smooth operations for effective & measurable results.* Drafting of all internal policies in relation to the Rules & Guidelines of the Organization & setting up the format to be followed by all departments.* Manage soft services like Security services, Housekeeping, Landscape gardening, Pest Control services, and other facilities services.* Develop and manage building services maintenance programs and ensure timely delivery to ensure ideal working ambiance.* Monitor and track monthly cost with budgets and managing the financial obligations of the facilities functions. Show less

Office AdministrationVendor Handling Issuing Purchase Orders to Vendors

Handling customer service operations team

Associate in an Outbound US Sales Process of Credit card for US Business Houses - Capital One