Mohhit Bhatnagar Email & Phone Number

Gurugram, Hr, In

Remote

As a strategic and operationally-savvy professional, I have a proven track record of driving organizational success. I partnered closely with leadership to define and execute strategic initiatives, translating the company's vision into actionable plans and ensuring seamless implementation. Skilled in operational leadership, I maintained smooth day-to-day operations with high standards while implementing process improvements to optimize efficiency and resource allocation. Additionally, I excelled at comprehensive project management, overseeing initiatives from start to finish, including planning, cost control, and resource optimization, to consistently deliver projects on time and successfully. Rounding out my capabilities, I built strong relationships with stakeholders and clients, focusing on talent development, quality, cost control, and process improvement to drive profitability and client satisfaction. My diverse expertise makes me a valuable asset in driving strategic, operational, and client-centric results.

Delhi, India

Managed business operations by aligning people and processes for efficiency. Planned and monitored daily systems, defined metrics, and developed SOPs. Expertly handled cash flow, budgeting, and forecasting, with robust projection mechanisms. Implemented a comprehensive cost control program to optimize financial performance.

Istanbul, Turkey

Work with each department to ensure that decisions (hiring, training, etc.) are aligned with the business goals and will lead to revenue. Conduct performance and development reviews of staff managed, to ensure motivated performance, high-quality service delivery and achievement of the business plan. Maximize utilization of the resources at all levels in the organization. Manage cash flow and forecasting by developing a reliable cash flow projection process and reporting mechanism that includes a minimum cash threshold to meet operating needs. Understand, meet, and monitor stakeholder expectations, and take corrective action to address gaps and monitor the delivery of business results and client value creation. Accurately capture SLA/SLO Metrics, the reporting needs of each of the clients and set up/customize processes to seamlessly meet the client's expectations. Responsible for software development life cycle from planning to deployment. Creating use cases, Test cases, Traceability matrix, functional requirements and Non-functional requirements, and administration to execute on the company growth plans. Works with leadership to develop business and operating plans. 210+ FTE (Direct and indirect)

Gurugram, Haryana, India

Worked in various Google Processes like Hotel, Travel, Mega & Sitelinks Reviewed and suggested ads content to the Analyst & Sr. Analyst; managed MIS and analyzed the findings Analyzed clients’ existing practices and made recommendations for improvements in the project and the operations Formulated and implemented end-to-end operations, including integration techniques to change project guidelines whenever necessary for the process Managed quality audits, huddle & feedback sessions with the raters for process excellence Supervised Process Automation in terms of creating dashboards and Chrome extensions using SQL & JavaScript Monitored and controlled work related to the project in the process of tracking, reviewing and reporting overall progress towards the achievement of performance objectives Planned policies, trained employees and performed other required actions to improve data quality Liaised and coordinated with other vendors on the content and guidelines parity; maintained client’s SLAs & Matrices Performed HR Operations like recruiting, training & counselling of the team members and supervised team management, attrition, shrinkage, appraisals and resource allocation Defined service standards and guidelines that serve as benchmark for excellent service delivery Streamlined governance model to manage deviations against the service agreement Met deadlines and turnaround time without compromising on quality norms and adhering to SLA Benchmarked best practices & reviewed matrices to ensure consistency in quality of interaction with clients and foster continuous improvement in service levels Directed and monitored performance of the team members and conducted annual performance review; identified areas of improvement and imparted training on the same Designed newsletters, documents and drafts and led the team of 56+ employees, including Analyst & Sr. Analyst Coordinated with clients over calls & mails (National & International)

Delhi, India

Developed a strategy for economic growth that focuses on both financial benefit and customer satisfaction and promoted products and services that address or anticipate customer goals Discussed promotional strategies and activities with marketing, finance, warehousing and logistics departments as appropriate Managed Company Pro?ling, GAP Analysis, Competitive Intelligence, SWOT, Porter 5 Forces, PESTLE & other models as per the requirements

Pgp (Lean Six Sigma), Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba, Finance & Business Analytics

Master Of Business Administration - Mba, Finance & Business Analytics

Bachelor Of Business Administration - Bba, Banking, Corporate, Finance, And Securities Law