Software Development Engineer
Currentโข Contributed to Amazon Payments Team as an SDE-1, implementing BNPL forthe SG marketplace and optimizing PayCode across USA, Mexico, and Italy.Led efforts to enhance customer payment experiences, streamline operations,and manage scaling/descaling campaigns during High Sale Events (HSE) forseamless regional integration.โข Led COP Reduction Campaign for PayCode MX, implementing weblabs withcustom traffic logic, driving a 42 bps transaction increase while maintainingPCR. Enhanced partner fee visibility, dynamic notifications, and leveraged datawarehouse insights for pre-analysis.โข Developed several customer-centric features optimizing the checkout flow,including UI enhancements on Pay Select Page, Single Page Checkout, ThankYou Page, PDF Instructions, Your Order and Oder Details Page.โข Backend Resiliency: Designed and implemented fail-safe mechanisms toimprove Payment Completion Rate (PCR) and reduce payment errors,leveraging Scala, localized messaging and customer centric violation handling.โข Led peak performance activities for PayCode services globally during HighSale Events (HSE), achieving 99.7% service availability while managing a 400%order increase. Optimized scaling/descaling, DDB provision balancing, clientTPS, and conducted post-HSE analysis to ensure resource efficiency.โข Led the feature launch of โMaking PayCode as a Default Payment Method inItalyโ,resulting in a 28% increase in successful checkout journeys andpayment completions.โข Developed an internal tool for managing Cash on Pick Up (CoPU) orders,using React, JavaScript, and AWS services. Secured with token-basedauthorization,reducing on-call ticket turnaround time and improving queryhandling during HSE scenarios and 5x order spikes.โข Optimized PSP Metrics Dashboard for BNPL Payment Method Availability inthe SG marketplace, capturing client/server metric emissions and conductingroot cause analysis to drive discussions on customer adoption andimprovement strategies.
