Project: H2OA proprietary loan origination that allows clients to verify employment, income, assets and credit scores. All loan functions needed for submitting a loan to Caliber can be accomplished within H2O. It provides real-time updates with accurate loan information and daily pipeline reports. It is a complex and robust system, enabling all the crucial loan lifecycle processes from Origination to Closing. • Implemented Multi-Factor Authentication and Single Sign-On functionality across multiple core applications with OKTA as the provider. This resulted in compliance requirements being met and productivity increase of 15%.• Secured the applications by analyzing and fixing security vulnerabilities, resulting in a secure and compliant system.• Ported existing WebForms based screens to Angular JS & ASP.NET MVC which helped underwriters to quickly make decision on loans based on various loan parameters.• Improved the response and load time vis-à-vis the current screens which would translate into business savings of upto 30%.• Interfaced with business analysts and solution teams to ensure correct understanding and implementation of the business processes.• Integrated existing application layers which are built in different technologies viz. ASP.NET MVC, Angular 2 & Web API into a coherent and functioning system.

Data driven problem solver with 8+ years of experience in healthcare, banking and CRM domains. An analytical approach to problem solving, tweaking and transforming business processes and making sense of disparate yet related information systems has allowed me to gain key insights while working. Experienced in customer interaction and facilitation to provide accurate and timely solutions. Being a recent graduate of MS in Information Systems from Michael G. Foster School of Business has imparted me the framework and a practical academia based understanding of data analytics, business strategy and contemporary technologies.

Learn the Information Systems from a business oriented viewpoint and to apply the same using industry standard techniques.

Project: Hospital Information Systems (HIS)A comprehensive solution that automates the clinical, electronic medical records (EMR), administrative and inventory functions, thereby leading to improved operational effectiveness, cost reductions & improving quality of patient care. A patient-centric platform, which has the functionality to handle various types of patients: in-patients, outpatients, accidents and emergencies, day care and referred patients. Responsibilities • Led a 7-member support team to provide rapid & stable solutions for customer issues with a 24-hour SLA. It boosted customer confidence, increased stability and resulted in overall performance increase of the system. • Improved existing solutions and removed bottlenecks in implementation of core business processes, which led to an increased customer satisfaction rating (CSAT) from 5 7 on a scale of 7 points. • Consumed REST services and web API to fetch real-time data.• Designed and implemented stored procedures to execute complex business logic.• Implemented SQL batch jobs for long running queries, primarily for reporting purposes.• Designed the application presentation layer using AngularJS and MVC.• Developed applications using C#, WCF and SQL Server 2008 R2• Developed Web forms using ASP.NET with C#.• Developed & maintained key ASP.NET custom controls.• Implemented advanced concepts such as WCF, Caching, Web Parts and Generics.• Analyzing, Debugging and Bug fixing existing application.• Used jQuery & Angular JS for the client-side development and validations.• Used .Net concepts of LINQ, Multithreading and Reflection. • Created Packages, Tables, Stored Procedures and Views in T-SQL• Maintained proper code versioning and bug tracking using Visual Studio Team Foundation Server.• Practiced and followed Agile methodology to have a rapid response to the customer priority issues.

• Developed and maintained a knowledge management system to provide a one stop solution for self-help for the contact centre agents, which reduced the overall response cycle time by around 15%.• Developed and maintained a web application that research analysts used to access the globally pooled data in consolidated and easy to consume data and reporting formats.• Conceptualised, designed and developed a web based business process metric tracking system for the client. It helped the client to effectively gauge the analysts’ performance and checked for data validity in reports.• Implemented multi-user productivity analysis and effective resource sharing as a module lead for the project titled ‘Mail Management System’.