As a Customer Representative at Circle K, I provide excellent service and support to customers across various channels, such as phone, email, chat, and social media. I handle inquiries, complaints, feedback, and orders, ensuring customer satisfaction and loyalty. I also use CRM tools to manage customer data and interactions, and SEO techniques to optimize the online visibility and ranking of Circle K's website and products.Before joining Circle K, I was a Manager of E-commerce and Marketing at DentGanga.com, an online dental store, where I led the development and implementation of sales and marketing strategies, product pricing, and event planning. I increased the online sales by 40% in one year, thanks to my customer empathy mapping and data analysis skills. I also organized and hosted multiple webinars and workshops for dental professionals and students, attracting over 500 participants and generating positive feedback and referrals.
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Assistant ManagerWalmart CanadaWinnipeg, Mb, Ca -
Dairy And Frozen Department ManagerWalmart CanadaWinnipeg, Mb, Ca -
General Merchandise & Cap-Ii AssociateWalmart Canada Oct 2023 - PresentWinnipeg, Manitoba, CanadaGeneral Merchandise1. Create Shelf mods for the products respectively. Keep them up-to-date as the season changes. 2. Zoning the respective area whenever it is required.3. Capping and binning the overstocked products.4. Label the products and update their prices regularly.5. Order and re-order the products as required.6. Making flex for the promotional and seasonal products.Cap-II Unloading1. Handle jack and power jack for lifting and moving the skids. 2. Unloading the truck and staking the boxes in the respective departments.3. Make a bale of the empty boxes by using a baler. -
Bartender & CookBourban Street Billiards Oct 2023 - PresentWinnipeg, Manitoba, Canada1. Serving alcohol, making cocktails and mocktail drinks for the customers. 2. Suggesting appropriate food to maintain customer soberness.3. Managed the pool, billiards, arcade, and VLT (Virtual lottery terminal) machine to run the business smoothly. 4. Taking care of the Inventory of food and alcohol.5. Finalizing paperwork, accounts, and closing the business with daily accounts closure.
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Customer RepresentativeCircle K Nov 2021 - Aug 2023British Columbia, Canada -
Manager : E-Commerce & MarketingDentganga.Com: Online Dental Store Sep 2020 - Sep 2021India -
Assistant Manager : Marketing & SalesVatech India Pvt. Ltd. Apr 2017 - Aug 2020India1. Developed E-Commerce Platform (Web & Mobile Version): Led the project from scratch and finished with all the self-developed API's and integrated for the dentist ease. 2. Fulfillment & Warehouses Centers: Open four fulfillment and warehouse centers for the fastest delivery mode, with full licensing and certification.3. Enquiries Management: Resolving Conflicts & Concerns of the customers with a result-oriented approach4. Design Creatives and make videos: Online & Offline digital campaigns & Magazine Advt. 5. SNS Management: Organic & Inorganic Campaigns and enquires6. Exhibition Planning & Fabrication work: Planning, execution, and implementation7. Data Warehousing Management: Gathering data from all sources and storing it into a Master sheet for our further promotion and customer understanding.8. Technical Projects: Test technical glitches in the Ez-PMS, Dentist organizer. 9. Product Procurement: Import, Export, and Distribution to Sellers in Pan India. 10. Vendor Management: Bridging gaps between organization and vendorsAchievements:-1. E-Commerce & Marketplace for Dental Industry2. Built Supply Chain Network - Sales & Service3. National Dealer Meet4. International Exhibition Stall Fabrication -
Pr & Communication OfficerKorean Cultural Centre India Jul 2015 - Apr 2017New Delhi, Delhi, India1. School Programs: Cultural Exchange between Nations2. Media Management: Aligning interviews of diplomates and writing articles for media houses.3. Daily press monitoring, reports, interviews: Monitoring newspaper reporting4. SNS, Website Homepage, Film Club: Managing website and updating the articles.5. Marketing, branding, and online-offline promotions:6. Newsletters, brochures, t-shirts, and Pamphlets for marketingAchievements:-1. School children’s cultural exchange program2. Sending media channels to Korea to cover our traditional relationship3. Fabrication work of significant events like K-POP or Korea Festival
Mohit Dhiman Skills
Mohit Dhiman Education Details
Frequently Asked Questions about Mohit Dhiman
What company does Mohit Dhiman work for?
Mohit Dhiman works for Walmart Canada
What is Mohit Dhiman's role at the current company?
Mohit Dhiman's current role is Assistant Manager.
What schools did Mohit Dhiman attend?
Mohit Dhiman attended University Canada West, Guru Gobind Singh Indraprastha University.
What skills is Mohit Dhiman known for?
Mohit Dhiman has skills like Microsoft Office, Social Media, Photoshop, Microsoft Excel, Microsoft Word, Social Media Marketing, Event Planning, Social Networking, Powerpoint, English, Marketing, Windows.
Who are Mohit Dhiman's colleagues?
Mohit Dhiman's colleagues are Sharese Mitchell, Melissa St-Jean, Robert Leclair, Alfredo Cruz, Hazel B., Maitri Patel, Sandra Mary Jacob.
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Mohit Dhiman
"Qa Specialist Seeking Opportunities | Driven To Improve Software Quality And User Experience | Agile Methodologies | SalesforceOttawa, On -
Mohit Dhiman
Airdrie, Ab
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