•Designed and implemented scalable, reliable, fault-tolerant systems and architectures using cloud architecture design to decrease the downtime by 30-35% with improving system delivery by 20%. •Automating infrastructure deployment and configuration using tools such as Terraform, Ansible, and Chef that result in automation of processes to improve the process working by 65%.•Developing and implementing metrics that helps in monitoring and alerting systems to identify and resolve issues proactively that resulted in downtime to cut by 35%.•Implemented up the EKS for automatic deployments, monitoring the alerts by using Prometheus to reduce deployment issues. Setting up and maintaining a build and deployment infrastructure using Maven and Jenkins.• Managing and updating project artifacts in a Maven repository such as Nexus and configuring andmanaging Maven settings and global configuration files.• Integrating Maven with other tools such as Git and SonarQube by using CICD.• Monitoring and analyzing the results of code analysis, identifying areas for improvement, and makingrecommendations to the development team.

•Increased inbound sales conversion rates by 25% over six months by employing strategic upselling techniques and personalized engagement approaches, resulting in a significant boost to monthly revenue targets.•Listen actively to customer inquiries, understand their requirements, and recommend appropriate products or services that meet their needs to decrease their repeat calls for same inquires by 29%.•Identify opportunities to upsell or cross-sell additional products or service bundles to increase revenue by 12% using cross bound sales techniques and enhance customer’s experience by 22%.•Accurately enter customer information, sales orders, and relevant details into CRM system to improve sales tracking.

•Provide prompt and professional technical assistance to customers/users via phone, email, remote desktop, software, networking, and system issues to resolve issue at first contact which resulted in better customer experience.•Diagnose and troubleshoot technical problems using troubleshooting strategies, identify root causes, and implement effective solutions to resolve incidents efficiently by 90%.•Document all support requests, resolutions, and procedures in a ticketing system for tracking and knowledge base purposes to faster the communication process by 20%.•Acquired the skills of information management and reconfigured the process for the tech web portal for the department.