Mohit Duggar Email & Phone Number

Dubai, United Arab Emirates

Downtown, Abu Dhabi, United Arab Emirates

Deliverables: * Lead the IT team sharing the vision & direction, and its alignment to the IT Business Plan.* Identify and take part in change initiatives, programmers and projects that reflect IT best practice, and innovation within the industry, and compliance with IHG Group.* Involved in daily support and end to end management of project phases in compliance to operational IT needs and to work in parallel on project delivery schedules and other SLA parameters aimed at enhancing client satisfaction.* Focused on enhancing operational efficiency by streamlining various system implementation procedures and maintaining updated knowledge base for the team.* Liaised with Management and other departmental leaders identifying their operational challenges and to study and come up with cost-effective innovative ideas to optimize cost/efforts.* Guided the project team & managed onsite activities for ensuring seamless implementation of project phases.* Implemented industry best practices and various process improvement initiatives based on project and operational requirements.Business Applications* Implementation of Point of Sale System (Infrasys)* Implementation of Restaurant Table Management System (RESolution)* Implementation of Purchase & Inventory System (ADACO)* Development & Implementation of CRS Interface between Windsurfer & WISH System (PMS)

Dubai

Deliverables * Overall Responsibility and Management of Mission Critical Dubai Opera Applications such as Event Management Systems (EMS), Finance & Inventory, Payroll & HR, Telephony and many more.* Reporting and Effective Communication.* Ensure any system downtime is coordinated effectively ensuring minimum disruption to operations.* Setup Standard Operations Procedure & guidelines for all the IT activities. * Project Planning and infrastructure setups in terms of Information Technology and all related services to enhance guest experience in Dubai Opera and ensure reliable product performance, innovative service offerings & deliver personalized & efficient support for the same.Business Applications* Implementation of Ungerboeck – Event Management System.* Implementation of Computer-Aided Facility Management.

Abu Dhabi, Uae

Deliverables * Establish and enforce the company’s IT architecture, infrastructure and technology standards* Overall Responsibility and Management of Mission Critical Hotel Applications such as Property Management Systems (PMS), Point of Sales Systems (POS), Finance and Inventory, Payroll and HR, Sales and Catering, Telephony and many more.* Complete special projects and other responsibilities as assigned.* Responsible for the smooth day to day operation of the department by ensuring sufficient manning and resources are available at all times.* Ensure that hotel data is secured and in line with stated standards and best practices.* Preparing Training Plans for the department and conducting training as per company policies.* Ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations.* Setup Standard Operations Procedure & guidelines for all the IT activities. * Project Planning and infrastructure setups in terms of Information Technology and all related services to enhance guest experience in the hotel and ensure reliable product performance, innovative service offerings & deliver personalized & efficient support for the same.Business Applications* Implementation of OPERA version 5.0.X PMS and S&C Full Service.* Implementation of Symphony.* Implementation of Sun Financial System.* Tiger HSIA – High Speed Internet System implementation using Tiger TMS and HP Wi-Fi networks* Implementation of ConceptSPA.* Implementation of Bayan - HR, Payroll & Time Attendance System.* Implementation of Quality & Engineering Management System.* Implementation of Food Beverage Material System.* Implementation of VINGCARD RFID based Door Lock Systems in hotel and apartments.* Implementation of Locatel - IPTV System.* Implementation of Inncom - Guest Room Management System.* Implementation of VICAS ID Card Scanning solution.* Installation of Digital Signage in all the meetings rooms and ballroom including the Public Areas.

Muscat, Oman

Task Force – Assistant IT Manager (Member of Pre–Opening Team)

Abu Dhabi, Uae

Deliverables* Independently managed the Hotel Application:Wishnet (PMS System), WebProlific (Back Office System), Touche (POS System), SmartTEL (Call Accounting System), SmartWEB (HSIA), PayTRAX (HR & Payroll System), Saflok (Access Control System).* Responsible for training & Support to the end users of different departments in the usage of the specified modules & other application software.* Develop a preventive maintenance program for the hotel networks. * Control startup and power down functions when necessary and monitor all computer systems within the property to ensure they are operational.* Handle the requirements for purchases of all Computer Products & Peripherals.* Responsible for CCTV System support* Responsible for PABX System Support* Network Cabling of all the workstation in the network.* Responsible for regular upgrades of the hotel software.Infrastructure* Implementation of wireless network in the guest rooms and public areas, upgrade of network devices & firewall.

Jaipur

Deliverables* Installation of New PC and software as per the customer requirements.* Installation and Configuration of IP phones.* Maintenance & support for HP computer systems & peripherals.* Installation & Maintenance of Ethernet network Cabling.* Solving customer’s technical issues.* Working with the technical and administrative team to resolve technical issues.* Giving onsite training for the customers in the usage of computer software & Internet.* Assist systems support technicians with desktop support when necessary.

Faridabad Area, India

Deliverables* Installation of New PC and software as per requirements.* Maintenance & support for various computer systems & peripherals.* Installation & Maintenance of Ethernet network Cabling.* Working with the technical and administrative team to resolve technical issues.* Giving training to the users in the usage of computer software & Internet.* Assist systems support technicians with desktop support when necessary

B.Tech., Information Technology

Bachelors of Technology in IT

12Th, Science-Maths