- Communicate with clients, lenders, and legal professionals to facilitate loan processes and ensure smooth transactions.- Manage the loan process from submission to settlement, ensuring compliance with regulations and company policies.- Prepare home loan applications using Apply Online and other software, ensuring accurate completion of compliance documents.- Assist brokers with packaging and lodging loan applications, ensuring timely submission and optimal presentation of client information.- Manage electronic files by labelling, sorting, and storing them in an organized and easily accessible manner.- Utilize CRM Management tools such as Mercury Nexus to manage client interactions, track progress, and streamline communication.- Request pricing and order valuations.

- Conduct day-to-day project coordination, planning, andimplementation across multiple teams.- Reached out to customers to check on payments andconvey options.- Reviewed customer accounts for compliance withrepayment obligations.

- Got in-depth knowledge about working in a bankprimarily Customer Service Department.- Providing splendid customer service to customers in afriendly and courteous manner at all times.- Provide information to customers on their accountstatus and account balances.- Provide assistance to all other members of staff in otherdepartments of the bank by liaising with them throughhealthy interactions.