Mohit Nigam Email & Phone Number

Bengaluru, Karnataka, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Goa, India

Recognition Received:Team award, 2018 ✦ Customer Support Award, 2016 Key Projects Handled:✦ Salesforce CRM Implementation✦ Operations SOP manual Roll-out ✦ NetSuite ERP Implementation ✦ Support ticketing tool Roll-out✦ Feedback tool Implementation Noteworthy:✔ Achieved 50% cost savings on Payment Gateway over a period of 2 years✔ Administered the roll-out of Operations SOP Handbook✔ Reduced 25% on landing cost of branded merchandise✔… Show more Recognition Received:Team award, 2018 ✦ Customer Support Award, 2016 Key Projects Handled:✦ Salesforce CRM Implementation✦ Operations SOP manual Roll-out ✦ NetSuite ERP Implementation ✦ Support ticketing tool Roll-out✦ Feedback tool Implementation Noteworthy:✔ Achieved 50% cost savings on Payment Gateway over a period of 2 years✔ Administered the roll-out of Operations SOP Handbook✔ Reduced 25% on landing cost of branded merchandise✔ Brought 40% reduction in TAT and improved satisfaction rating by introducing an effective Service Management Tool✔ Collated & analysed feedback from clients across touchpoints of the journey using a Continuous Feedback System✔ Reduced the TAT by instigating an E-signing tool for easily closing the agreements with potential customers✔ Achieved 25% cost savings on the implementation of ERP and 30% cost reduction in data visualization requirements✔ Improved the referral rate by 60% by designing an intriguing referral program for the members✔ Enhanced network security and privacy deliverables while conceptualizing the V-LAN for dedicated Internet Connection Value Offered:I got promoted to the position of Operations Manager while displaying exemplary performance in:✔ Spearheading the entire functionality for the Internal member management tool for both Web and Mobile applications✔ Handling the internal support function while identifying and building long-term CRM requirements✔ Rolling out SOPs and introducing new tools and systems while designing and implementing cutting-edge Performance Metrics✔ Leading and motivating teams to administer org-level reporting of over 150+ fixed and variable KPIs on a weekly/monthly basis. Key Deliverables:✔ Designing and rolling-out of inter departmental processes✔ Negotiating with cross functional stakeholders✔ Defining pan-India pricing and discounting strategies✔ Analyzing market expectation while maintaining the EBITDA targets Show less

Delhi, Delhi

Key Deliverables:After working for a year, I got promoted to the position of Senior Associate, where I - ✔ Provided end support in roll-out of the SOPs for smooth functioning of Hub Operations✔ Gathered and communicated the operations requirement for the internal customer management tool to the development team.✔ Improved customer satisfaction and retention by running CSAT and NPS survey✔ Analyzed retention cohorts while overseeing the operational preparedness for the… Show more Key Deliverables:After working for a year, I got promoted to the position of Senior Associate, where I - ✔ Provided end support in roll-out of the SOPs for smooth functioning of Hub Operations✔ Gathered and communicated the operations requirement for the internal customer management tool to the development team.✔ Improved customer satisfaction and retention by running CSAT and NPS survey✔ Analyzed retention cohorts while overseeing the operational preparedness for the launch of new hubs. Show less

Noida, Uttar Pradesh

Key Deliverables:I joined 91springboard Business in Aug’15 and displayed my proficiency in - ✔ Managing the P&L and delivering on expected monthly EBITDA targets✔ Ensuring compliance to organizational standards in program identification and connections to boost business growth.✔ Developing and organizing member engagement programs to improve customer loyalty and satisfaction✔ Handling marketing and sales programs to deliver on optimal hub occupancy level

Nasik Area, India

Value Offered;✔ Maintained MRP run up to 95% accuracy level✔ Brought reduction in single item MRP runs & material inventory✔ Tracked material availability for production before schedule✔ Reduced unplanned POs issuance and reworks✔ Introduced a new scheduling process containing 3-4 checks in between to ensure adherence to schedule. Key Deliverables:I joined Mylan Labs in Feb’14 and - ✔ Oversaw end-to-end (E2E) Strategic sourcing Function including, Lead Time &… Show more Value Offered;✔ Maintained MRP run up to 95% accuracy level✔ Brought reduction in single item MRP runs & material inventory✔ Tracked material availability for production before schedule✔ Reduced unplanned POs issuance and reworks✔ Introduced a new scheduling process containing 3-4 checks in between to ensure adherence to schedule. Key Deliverables:I joined Mylan Labs in Feb’14 and - ✔ Oversaw end-to-end (E2E) Strategic sourcing Function including, Lead Time & Inventory management and Supply Chain management. ✔ Administered the sales and operations for USA and Canada✔ Handled supply for out of stock products while working with Market Representatives & vendors Show less

Gurgaon, India

While I was associated with Citycom, I - ✔ Oversaw Microsoft Dynamics ERP Implementation for Financial Accounting, Inventory Management & Sales✔ Liaised with the Dept. Head and designed the process workflow✔ Optimized inventory in the system by setting up controls and decreased turnover days from 150 to 45 days

Ahmedabad, Gujarat

At Danfoss, I completed a Project titled: “Explore competitor channel partners business model”. Key deliverables of the project were - ✔ Consolidated a list of the channel partners of the major competitors✔ Analyzed the current partner business model of Danfoss✔ Studied the competitors channel business model, met their channel partners to understand the practices followed by them✔ Studied difficult markets and suggested steps for improvement of market share ✔… Show more At Danfoss, I completed a Project titled: “Explore competitor channel partners business model”. Key deliverables of the project were - ✔ Consolidated a list of the channel partners of the major competitors✔ Analyzed the current partner business model of Danfoss✔ Studied the competitors channel business model, met their channel partners to understand the practices followed by them✔ Studied difficult markets and suggested steps for improvement of market share ✔ Recommended improvement of the relationship with channel partners and suggested changes in the partner selection tool along with few other recommendations Show less

New Delhi

I initiated my career at SRB instruments, managed inventory, quotation comparison, tender preparation and release of purchase order.

Master Of Business Administration (Mba), Logistics, Materials, And Supply Chain Management

B.Tech, Electronics And Telecommunication

Aissce, Mathematics And Computer Science

High School, General Studies