• Analyze problems, troubleshoot solutions, handle trouble reports, and contribute to a responsive and skilled IT support team.• Collaborate with full-time staff to provide comprehensive technology support to students, alumni, and faculty via phone and in-person at the Information Services and Technology Desk.

• Serve as a positive influence and mentor for incoming freshmen, assisting them in their adjustment to both academic and social aspects of university life. • Work closely with First-Year Seminar (FYS) instructors, participate in classroom activities, and act as a bridge between students and faculty to effectively address any concerns or difficulties.

• Connecting with alumni through various channels and secure contribution for the annual funds.• Attend alumni events, update demographic information, and share NJIT news.

• Implement strategic planning and training initiatives for continuous improvement and optimize workflow systems and integrate innovative technologies.• Leading a team of 15 data analysts to enhance efficiency and reduce turnaround time for delivering insights by 20% through effective mentorship and fostering a collaborative culture.