Mohit Sharma Email and Phone Number

1. Solution Design and Architecture: Collaborate with clients to understand their business needs and translate them into effective Salesforce solutions, ensuring alignment with best practices and architectural guidelines.2. Implementation and Configuration: Lead the implementation of Salesforce applications, including customization, integration, and configuration of various Salesforce products.3. Team Leadership: Mentor junior consultants and team members, fostering a collaborative environment and sharing knowledge on Salesforce best practices.4. Troubleshooting and Support: Provide ongoing support and troubleshooting for Salesforce applications, addressing technical issues and optimizing performance.5. Documentation and Reporting: Create and maintain comprehensive documentation for technical solutions, including design specifications, user guides, and training materials.6. Continuous Improvement: Stay updated on Salesforce releases and industry trends, advocating for new features and enhancements that can benefit clients.7. Integration Management: Oversee the integration of Salesforce with other systems, ensuring seamless data flow and functionality.8. Client Training and Enablement: Conduct training sessions for client teams, empowering them to effectively use and manage their Salesforce solutions.

The roles and responsibilities in the project helped in gaining the below strengths at professional front: Domain Expertise: Banking Direct Client Interaction. Ability to work under pressure and tight schedules to meet deadlines. Good working exposure to the tools like – Remedy,  Experience in Automation of the project related activities.  Sales Force Trained.Resolving Incident tickets – Add new users to the application, proving access, install software related applications etc. Monitoring the Applications – Regular Health Check-ups, Availability Checks. Handling alerts that are generated in case of any error in the application. Interacting directly with clients regarding any issue/possible solution. Working in collaboration with other dependent teams for the resolution of tickets. Providing support for all related applications.

Studied B.tech 2012 Passout