Mohit Sharma Email & Phone Number

Greater Melbourne Area

Melbourne, Victoria, Australia

Sydney, Australia

• Responsible for planning and launch of Modelle.com, a D2C eCommerce website and Modelle mobile app which led to increased customer engagement and revenue for the organisation.
• Identify new opportunities for growth, pursue existing and explore new channels, form cross channel relationships and develop effective partnerships with all digital third-party vendors.
• Create and present all reporting including conversions, sales and projections, CRM, email and google analytics and setting KPI’s for the business.
• Collaborated with senior management on store performance, finance, production, logistics, order fulfilment and operations.
• Manage all aspects of customer experience from on-site user experience, merchandising and product assortment to customer care and logistics.
• Recruited and lead a team of twelve employees comprising of digital marketing manager, social media manager, content writers, photographers, website manager and warehouse manager.

Brisbane, Australia

• Consistently exceeded sales goals by 150% by leveraging strong customer service and relationship marketing skills.
• Developed and implemented proactive marketing strategies to enhance sales.
• Built rapport and utilized customer experience worksheets to find out more about customers
• Educated and engaged with customers through presentations and demonstrations and executed problem-solving skills to determine solutions for clients in escalated situations
• Ensured team-wide commitment to premiere customer service quality standards.

Bangalore

• Established an eCommerce start-up providing architecture and interior designing solutions to new home buyers to help them overcome the challenges and stress experienced while designing their home by enabling them to.
• Decorlane was able to secure its first project for $45,000 within a week of launching with just proof of concept and generated revenues of over $400,000 in the first financial year.
• Oversaw end to end process including client acquisition, all the marketing activities and sales process of the project.
• Headed all phases of contract development, including analysis, negotiation, sales and billing, logistics and closeout. This required building trusting relationships with not only the clients but also all the vendors.
• Performed comprehensive market research in response to evolving market conditions and proactively support new business ideas
• Managed multiple concurrent processes and where necessary strategically prioritized to ensure all deadlines are met.

Bengaluru Area, India

• Analyzed the changing trends in the market and business requirements by organizing meetings and workshops with builders, architects and interior designers thereby generating new leads and expanding sales.
• Created and implemented business development plans and effective marketing strategies to improve sales, growing in each consecutive year.
• Built a strong client base through effective promotional marketing, social media and excellent customer service.
• Prepare quotes and estimates for clients while managing production and supplies based on standard operating procedures.
• Maintained accurate customer accounts by keeping track of data, personnel information, inspections, audits, and local and state policy changes.
• Mentored and guided a team of seven business sales executives ensuring all were trained in product knowledge and capable of performing assigned duties.

Bengaluru Area, India

• Profitably launched new verticals for the organization’s existing click-and-mortar business model working in close collaboration with the Chief Executive Officer and other senior managers within and outside the.
• Successfully on-boarded over hundred vendors for various categories including electronics, appliances, furnishing, apparel, accessories, mattresses while liaising with our logistic partners to make shipping more.
• Supervised cataloguing of the products and worked with the content team to develop product descriptions for the organization’s website. This process assisted in simplifying the shopping experience for the customers as.
• Developed business, marketing and sales portfolios within the organization and assisted in recruitment.

Bengaluru Area, India

• Developed and managed the business plan, vision statement and objectives of the organization by analyzing several strategic parameters to establish a road map.
• Responsible for recruitment and training a team of over 30 sales heads and Assistant Managers to set up franchises in different locations across the country.
• Facilitated Via's first promotion by sponsoring an IPL cricket team owned by Kingfisher by coordinating with the PR agency and the brand and assisted in filming advertisements for Via's customized travel products.
• Initiated 'Via Mall', a sales platform to sell products through Via's existing travel agent network
• Onboarded over 100 Click and Mortar stores as new sales agents in leading tier-2 towns of the country and helped them start a Virtual mall in their existing business facility.
• Onboarded over 150 suppliers for various categories of products that were sold on the 'Via Mall' by Via's agents from their existing business facilities.

Bengaluru Area, India

• Formally acknowledged by senior management as the first successful major multi-brand project for successfully launching the first electronic category at Flipkart.com for mobiles. This involved onboarding of over 200.
• Successfully led the project for launching and establishing other electronic categories for flipkart.com namely healthcare, personal care, and home appliances.
• Set an example for other categories by bringing down the return rates of the mobile sale orders from 10% to 3%. This was achieved by optimizing product description, placing checks in the order process, and improving.
• Provided thought leadership around e-commerce methodologies, e-commerce Platforms and implementation of Enhancements.
• Developed protocols within the organization for secure payment options, customer support, vendor relations, data management, ERP & Procurement.
• Responsible for driving the sales, handling the Profit & Loss accounts, catalogue, availability, pricing, and vendor relationships for the business assisted by a team of 16 Business Development executives and 8 content.

Bachelor Of Business Managemant, Marketing

Puc, Pcmc