I am responsible for lifecycle management of technology projects across a variety of program initiatives at AT&T in a lab environment and ensure accountability on project deliverables. I manage projects of varying complexity with multiple dependencies and integration points, across technologies. I assist with process improvement initiatives, project audits and cross functional program communication.• I maintain project data (documentation, reports, data points, etc.) and consistently report status to project stakeholders. • I interface with process, solution, and engineering teams, to ensure timely communication and resolution of all the technical issues.• I host project reviews in collaboration with engineers and clients to gather requirements and conduct detailed data analysis.• I facilitate resolution of ad-hoc technical and process complexities with stakeholders to achieve milestones and meet deadlines.• I audit project documentation and ticket queues for aging tickets to keep backlog updated on multiple maintenance projects. • I increase cyber-security compliance by ensuring that all the stakeholders adhere to the defined security and firewall protocols.• I screen all incoming scope and change requests for lab readiness and validate exit criteria throughout the project lifecycle.

I increased project profitability by 19% and reduced project operations costs by implementing modernized processes. By liaising with executive leadership and cross-functional teams I oversaw System Integration (CSI) projects and programs. I monitored key performance indicators (KPIs),including regular checks concerning cost, schedule, and quality. I also contributed to project management standard development and management, strengthening customer satisfaction.• I developed issue/risk mitigation strategies, as well as contingencies for anticipated concerns.• I managed team involvement and cooperation through team meetings. I updated documents and published meeting minutes. I ensured timely action item completion and facilitated post-phase review.• I coordinated software development project artifacts with internal teams and customers, including scope, approach, solutions development, planning, resource management, and estimates. • I scheduled bi-weekly customer check-ins on business and process feedback, including burn charts and potential improvement.• I liaised across projects to ensure the distribution of information between stakeholders in response to deliverables, risks, and KPIs.

I worked as a Strategic Fellow for the Total Access Fund (TAF) at Alumni Ventures Group (AVG). The AVG Fellowship is a robust, self-paced, remote academic program to learn the core skills of VCs, entrepreneurs, innovators, and change agents in a highly sophisticated and rapidly changing world of science, technology, engineering, etc.

I saved $6.4M in 280k man-hours with Simplification, a modern digital transformation initiative focused on automating key processes with iterative Agile methodologies and approaches with Product Owners and Solution Managers. I saved $100k+ in employee costs through training with solarenergy and utility set up for employees.• I reduced lead time by 28% for Tier 1 customers by enabling Solutions Teamaccess to extensive customer hardware setup information.• I decreased lead time for ‘New Feature Requests' with process improvements in goal alignment, revenue generation and customer service.

I worked as an apprentice to the Executive Partner, David Beazley in my tenure at Purple Arch. I sourced 19+ deals for the Venture Deal Team through seed-stage startup research. I practiced due diligence and analyzed potential investment opportunities for early-stage startups. Also, I introduced Kellogg Business School alumni to a digital outreach program sourcing venture investments for funds and syndications.

I analyzed and streamlined organization-wide engagement programs, reducing planning, development, execution, and cost requirements, timelines, and budget allocation. I developed a master presentation for Digital Services North America Market Area in collaboration with leadership. I also produced, organized, and hosted 'tech talks' for domain-wide programs and modern initiatives.

I contributed to a research project in the Business Communications team involving the top ten celebrities in the United States and analyzed their communication styles on social media.

• I liaised with Subject Matter Experts, Program Managers, and Software Engineers to create solutions within a controlled environment, testing, and scaling within dynamic work design for 3700 employees. I ensured compliance with Reliance Jio's Service Level Agreements.• I improved the customer satisfaction index by 37% with the training and development of 550 employees to strengthen the overall customer experience. As a result of index improvement, penalties were prevented $1M every quarter.• I raised total customer surveys by 100% by analyzing and recommending business-critical improvements. I assessed current challenges, recommending strategic implementations and training Advisors as required to ensure success.

• I attained $1M+ in new platform cost savings by creating and integrating modernized best practices for process designs. • I retained and restructured existing IT platforms, recommending, and assisting with implementation for system synergy.• I achieved $640k in service level agreement (SLA) cost savings per enterprise client. I researched, identified, analyzed, and recommended potential business process enhancements for both British Telecom and OpenReach.• I improved overall process compliance by 10%, leading to an annual contract extension between TCS and OpenReach by 1 additional year. I wrote and implemented comprehensive design documentation for the leading Fiber Optics project.

• I boosted process compliance by 91%, strengthened call quality, and saved 8.2k hours of rework monthly by expediting issue resolution with the core business process archive. • I led a team of 10 to reduce occupancy costs by 73% and increase square foot revenue.• I raised compliance by 10% by identifying areas for potential improvement and designing innovative processes using Mind Maps.

I designed a process to reduce overall wait time by 82% and total fuel consumption by 46% every month with the development, and implementation of an ergonomic model built to deliver metal rolls to assembly lines.