• Look after the total IT operation.• Ensure smooth ERP system operation.• Develop IT Policy and implement.• Planning and establishment of Data center.• Planning and establishment of DR.• Design and develop process and procedure for IT operation.• Work with internal and external auditor.• Mitigate audit observation.• Provide management response against audit observations.

• Look after the total IT operation.• Ensure smooth ERP system operation.• Develop IT Policy and implement.• Planning and establishment of Data center.• Planning and establishment of DR.• Design and develop process and procedure for IT operation.

• Implementation of the ERP system.• Manage and liaison with different entities of the organization and the implementing vendor.• Design and implement Active Directory.• System Administration & Maintenance• Managing Server for patch management, virus management and operating system upgrades.• Inventory Management for Device (Server, Network, Workstation etc.)• Disaster Recovery/Restore.• Periodic reviews of network and system security monitoring.• Perform necessary maintenance (hardware/software) as required.• Troubleshooting Windows Server 2016, Active Directory.• Managing Wireless Devices.• Develop the users troubleshooting capabilities for post operational purposes.

• Assist the System Administrator in Setup, Configure and manage Windows Server, AD, DNS, and GPO.• Manage and monitor the connectivity to the regional offices.• Lead the support team• Provide 2nd level support to SMT (Senior Management Team members).• Configure and manage Proxy Servers• Ensure Network, Data Security, update antivirus signature.• Configure Wireless access point and LAN Management.• Coordinate with others department to accelerate the business projects.• Communicate with vendor to technical support for hardware failure.• Maintain Service Level Agreement (SLA) for IT equipment.Provide 2nd level support to SMT (Senior Management Team members).Configure and manage Proxy ServersEnsure Network, Data Security, update antivirus signature.Configure Wireless access point and LAN Management.Coordinate with others department to accelerate the business projects.Communicate with vendor to technical support for hardware failure.Maintain Service Level Agreement (SLA) for IT equipment.

• Lead the Support Team.• Provide 2nd level support to SMT (Senior Management Team members).• Assist System Admins to deploy the policy, security remediation and project.• Coordination of activities with network, System and application team to implement the assigning task for smooth operation.• Responsible for IT operation in Khulna and Barisal Division.• Providing support to end users for application, OS, PC, laptop, printer and network problems.• Support to RAS (Remote Access Service),• Check Antivirus Server and support to client machine as needed and clean virus using various removal tools,• Ensure Network, Data Security, update antivirus signature.• Configure Wireless access point and LAN Management.• Worked with Windows 7 Migration.• Working CISCO Router, Switch.• Scheduled Data Backup.• Register, allocate, and re-allocate IT assets as per guideline and requirement.• Maintain and Monitor OCS and asset explorer application report for Asset management.• Keep a manually inventory record for IT equipment.• Coordinate with others department to accelerate the business projects.• Communicate with vendor to technical support for hardware failure.• Maintain Service Level Agreement (SLA) for IT equipment.

• Provide Data service support.• Provide IT support to user of customer care center.• Troubleshooting.• Installation / Configuration.• Handling Data service complain.• Installation / Configuration. • Handling Data service complain.

• Handle 2nd level data service complain.• Data service support• Maintain Official record• Official Asset management• Create and maintain various reports.

• Develop and maintain an MIS system.• Create and manage windows based network.• Troubleshooting• Installation / Configuration• Provide training to users to use the newly developed system

• Assisting the chief programmer to develop the Billing Software for Bangladesh Rural Electrification Board.• Deploy the software.• Troubleshooting.• Train up the users.• Assisting in various projects regarding electrical data collection and statistical analysis.