Mohiuddin Mohammed Email and Phone Number
Around 8+ Years of professional IT experience in Service Now platform as both Developer and Administrator with cross-functional teams in service Now development, administration, implementation, deployment and maintaining ITSM, ITOM and ITBM tools along other supporting applications.• CSA Certified.•Strong knowledge in all phases of the Software Development Life Cycle (SDLC) for enterprise applications.•Expertise in developing and maintaining service catalog items and experience with complex integrations within the ITSM environment.•Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, and CMDB. •Experience in all modules of ITOM. (Discovery, Orchestration, Service Mapping, Event Management).•Experience in Working with UI Actions UI Policies in ServiceNow.•Experience in configuring email notifications in ServiceNow, UI Pages, UI Macro, Scheduled Jobs, Script Includes Events•Experience within the ITSM environment ServiceNow - Web Service Integration with third party applications.•Expertise in implementing ITOM and ITSM modules, agentless work in the enterprise using the ServiceNow Instance.•Specialized in ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM) and IT Business Management (ITBM) applications and provides forms - based workflow application development.•Hands on experience in maintaining CMDB while tracking the record of configurations stored in CMDB.•Experience in monitoring the migration of BMC Remedy with ServiceNow and developing ITSM/ITIL processes, roles, business procedures to support (ITSM) best practices.•Experience in Customer Service Management (CSM) & Service Portal.•Expertise in the testing Service now forms and reports for correct mapping of the objects and data correctness.•Involved in implementation of CSM setup and integrating CSM with Seibel/CRM system.•Experience working on SaaS (Software as a Service) based tools (Service Now), with focus on implementing ITIL processes.•Expertise in creation of workflows for Service Catalog items in Service-Now and Configuring LDAP for user imports,•Skilled in developing custom scripts and business rules to automate hardware asset management (HAM) processes.
Freddie Mac
View- Website:
- freddiemac.com
- Employees:
- 11232
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Sr. Servicenow Implementation DeveloperFreddie MacUnited States
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Sr. Service Now Hrsd DeveloperFreddie Mac Jun 2023 - PresentMclean, Va, UsDesigned and executed unit, integration, and performance testing strategies to identify potential bottlenecks, optimize application performance, and ensure overall system reliability. Create and maintain API and data integration processes between ServiceNow and other services.Performs integrations and process automation using ServiceNow Orchestration. Environment: Service catalog, asset Management, Incident Management, Java Script, Problem Management JavaScript, ITIL V3, UI actions, Ajax, Glide Record, glide script, LDAP, ITBM, ITSMDeveloped chatbots and virtual agents to automate routine tasks and improve overall user engagement.Worked on business requirements and technical specifications for Service Catalog.Involved in writing the Catalog UI policies, Catalog Client Scripts variables and variable sets.Providing the design solution, technical methodologies, and processes solution to meet the customer requirements.Assisted in business requirements gathering on behalf of CSM Team for reporting analytics improvements for the SaaS platform.Successfully integrated HRSD with other ServiceNow modules, such as IT Service Management (ITSM) and Customer Service Management (CSM), fostering cross-departmental collaboration.Implementation of ITIL process including incident, problem, change, knowledge and CMDB for better ITSM on Service-Now.Created Catalog items like ‘Campus return’ during this Pandemic time for Employers which allows users to book their seat based on Date, building, capacity available in the campus.Worked with analyst to analyze functional requirements within ServiceNow for Customer Service Management (CSM).Actively participated in continuous improvement initiatives by gathering user feedback and making enhancements to HRSD processes.Conducted in-depth code reviews to maintain high-quality standards, offering constructive feedback to improve overall coding practices and enhance the skill sets of junior team members.
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Sr. Servicenow Implementation Specialist / DeveloperVanguard Jan 2022 - May 2023Valley Forge, Pa, UsWorked on Configuration Items and Applications stored in CMDB tables, Software Asset Management- SAM and Event Management.Designed and engineered solutions leveraging all appropriate components offered by Service-Now to answer the needs for business workflows, ticketing or other ITSM requirements.Involved in consuming Restful web services, publishing SOAP web Service, using Business Rules Script Includes, UI Actions and other ServiceNow scripting modules to support data synchronization and business logic.Worked on business requirements and technical specifications for ITSM platform.Worked on fixing bugs and doing enhancements for Incident, Problem and Change management and Service CatLog modules.Implementation of the HRSD module, Software asset management (SAM), hardware asset Management (HAM) in the service now applicationIdentified cost-saving opportunities within ITBM processes and recommended cost reduction strategies.Implementation of Software and Change Management, ServiceNow Change Management, Incident Management.Implemented ITBM best practices to improve project and resource management efficiencies.Developed strategies to increase user adoption of ServiceNow Flow Designer, including user training and onboarding programs. -
Servicenow Developer/AdministratorEyemed Vision Care Mar 2020 - Dec 2021Cincinnati, Oh, UsInvolved in gathering the Business requirements and interacted with Helpdesk users and CRM users to understand the existing functionality, current state process, tools to get a better view of Business processes and functionality to develop and configure the ServiceNow platform.Designed and developed solutions within the ServiceNow environment to include modifications of applications, Forms, workflow, interfaces, & any other customization required to support ITIL processes.Responsible for monitoring the ITIL Service delivery via process mapping audits and designed the procedure. Used auto-discovery process to discover business services to manage service health and their dependencies, resolved issues with auto-discovery process. -
Sr. Servicenow AdministratorWestrock Company Oct 2017 - Feb 2020Atlanta, Georgia, UsPerform day-to-day administration of the Service-Now tool, Maintain business services and configuration item relationships in ServiceNow tool.Involved in creation of reports, dashboards in ServiceNow, created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.Worked on Service Now scripts by using JavaScript including client scripts and mail scripts. -
Servicenow AdministratorDell Technologies Jun 2016 - Sep 2017Round Rock, Texas, UsDeveloped processes for Incident, Change, Service Request, and SLA management.Customized forms, field configurations, and service catalog work.Deployed and maintained ITIL modules in ServiceNow including Knowledge, Incident, Change, Problem, and Service Catalog.
Mohiuddin Mohammed Education Details
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Jntuh College Of Engineering HyderabadManagement And Operations
Frequently Asked Questions about Mohiuddin Mohammed
What company does Mohiuddin Mohammed work for?
Mohiuddin Mohammed works for Freddie Mac
What is Mohiuddin Mohammed's role at the current company?
Mohiuddin Mohammed's current role is Sr. ServiceNow Implementation Developer.
What schools did Mohiuddin Mohammed attend?
Mohiuddin Mohammed attended Jntuh College Of Engineering Hyderabad.
Who are Mohiuddin Mohammed's colleagues?
Mohiuddin Mohammed's colleagues are Eric Holt, Harish R., Gagan K, Steven Wang, Jimmy Hardwick, Will Hijazi, Shanti Venigalla.
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