• Responsible to develop a schedule for the staff to assist in Boutique daily task responsibilities• Accountable to train the team on mystery shopper scenarios • Responsible for executing training schedule and agenda for onboarding new employees• Provided specific, actionable, relevant coaching advice and guidance to team members on coffee and machine's • Contributed to the management of inventories, stocks, and cash • Coached Team Members on KPI reports meeting sales targets• Creating a positive brand experience for all stakeholders• Managed time between administrative and customer service tasks to achieve the best results for Boutique• Debriefing team on key objectives and deliverables• Responsible for processing returns, stock transfers and opening and closing the boutique

• Achieved personal and common sales and service level targets • Contributed to the management of inventories, stocks, and cash • Actively managed the database daily and permanently update customer records • Check payments in accordance with the defined procedure • Check the correspondence of sums received with the orders and send all to the accounting department

• Achieved Daily Sales Target• Educated the customers with appropriate information regarding the products• Accurately processed all POS transactions.• Maintained the stores visual representation as per guidelines and Kate Spadestandards

• Identifying new development channels• Increasing sales through lead generation• Maintaining client relations• Promoting the business online and improving its online presence

• Co-ordinated with the attorney and the bank to provide decisions in the foreclosure process• Mitigated risk by identifying, escalating and resolving issues in my process• Prepared MIS reports and allocation of work• Being an SME of the process I monitored/reviewed performance of other team members for maintaining excellence in the team• Determined training needs of employees and conducting required training programs to enhance colleague’s operational efficiency leading to increased productivity