Mohnish Kumar Email & Phone Number

A multitude of fresh and quality Organic and Dairy Products, grown and made at home subsidiary to give pure and healthy food products and best offering is Pure Desi Ghee.

Information Technology & Services Gurugram, Haryana

Responsible for building and shaping processes that deliver innovative capability and drive growth directing all aspects of the operations. Provide ongoing analysis and metric reporting to monitor effectiveness and overall performance of operations. Responsible for fostering, Build and shape processes to drive growth. Develop solutions to increase effectiveness and maximize efficiencies of team operation. Identifying opportunity areas in user journey for product & process correction to eliminate the need to increased customer service and work to improve success rates of the transactions happening on the platform.Process Name: Death Claims (Annuities and Life Insurance)• Contribute/update knowledge repository to ensure adherence to defined exception rates for claims processes.• Resolve process related queries within defined timelines with process leads and team leads.• Process more than one item type/item types having higher complexity related to Claims processes such as claims intake, medical writing, claims processing for P&C, Life claims.• Gain loss priority with variables.

Splendor Trade Tower, Gurugram, Haryana, India

Responsible for Operational Quality and Process Compliance for Customer. Maintain program quality, process adherence, operational Improvement areas and draft program level action plans based on data generated by Quality team. Developing strategies and continual improvement plans to enhance operational efficiency of the process. Reducing performance variation within the program and ensuring customer satisfaction is increased on the usage of the products and services offered.Process Name: Death Claims (Annuities and Life Insurance)• Involves high end processing using scanned images, claims resolution processing and auditing.• Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.• Resolve process related queries and expedite on data requests.• Contribute/update knowledge repository to ensure adherence to defined exception rates for claims processes.

Narayana, Delhi

Responsible for cultivating relationships with publishers to help maximize our ad inventory. Assist the sales team with prospecting and handle all incoming publisher inquiries with passion for driving success in the advertising industry with overall publisher development including ad operations and Co-ordination with content writers to publish new content & updating of existing content.Process Name: Dealing in EDITING and DESIGNING.• Editing content for Engineering books of various Indian universities and international Publication books.• Done all data entry operations and ensure compliance to timeframe reducing time cycle of completion of a module.• Publishing and managing content across different Customer Relationship Management (CRM) and efficiently use MS Office (Word/Excel).• Optimize content using Search Engine Optimization (SEO). • Editing, posting, Graphic Designing and monitoring Content.

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Activities and Societies: IEEE MEMBER Basketball: Regional Sports Meet Won the Inter-college Debate Competition at college level.

Bachelor Of Technology - Btech, Electronics And Communications Engineering, A+

Activities and Societies:  Attended Industrial Training at BHARAT ELECTRONICS Ltd, Ghaziabad held from 4th June, 2012 to 14th July, 2012.