Proactive, result oriented professional with 07+ years of comprehensive experience in the field of Operations and Publishing. Keen understanding of business priorities, genuine team player committed to projects flawlessly while contributing to revenue-producing activities. Cross-functional communicator easily interfaces with vendors and customers. Versatile, innovative, and loyal professional able to see the “big picture” while staying updated with details. Recognized for consistent success in developing the processes seeking a position in the industry where I can utilize my skills and knowledge to learn and grow within the company.
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Dairy FarmerSelf-Employed Dec 2021 - Mar 2024A multitude of fresh and quality Organic and Dairy Products, grown and made at home subsidiary to give pure and healthy food products and best offering is Pure Desi Ghee.
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Senior AssociateSe2 India Mar 2019 - Jun 2021Information Technology & Services Gurugram, HaryanaResponsible for building and shaping processes that deliver innovative capability and drive growth directing all aspects of the operations. Provide ongoing analysis and metric reporting to monitor effectiveness and overall performance of operations. Responsible for fostering, Build and shape processes to drive growth. Develop solutions to increase effectiveness and maximize efficiencies of team operation. Identifying opportunity areas in user journey for product & process correction to eliminate the need to increased customer service and work to improve success rates of the transactions happening on the platform.Process Name: Death Claims (Annuities and Life Insurance)• Contribute/update knowledge repository to ensure adherence to defined exception rates for claims processes.• Resolve process related queries within defined timelines with process leads and team leads.• Process more than one item type/item types having higher complexity related to Claims processes such as claims intake, medical writing, claims processing for P&C, Life claims.• Gain loss priority with variables. -
Senior AssociateNtt Data Global Delivery Services Private Limited May 2018 - Feb 2019Splendor Trade Tower, Gurugram, Haryana, IndiaResponsible for Operational Quality and Process Compliance for Customer. Maintain program quality, process adherence, operational Improvement areas and draft program level action plans based on data generated by Quality team. Developing strategies and continual improvement plans to enhance operational efficiency of the process. Reducing performance variation within the program and ensuring customer satisfaction is increased on the usage of the products and services offered.Process Name: Death Claims (Annuities and Life Insurance)• Involves high end processing using scanned images, claims resolution processing and auditing.• Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.• Resolve process related queries and expedite on data requests.• Contribute/update knowledge repository to ensure adherence to defined exception rates for claims processes. -
Desktop Publishing OperatorMacrocom Enterprises Pvt. Ltd. Apr 2014 - Mar 2018Narayana, DelhiResponsible for cultivating relationships with publishers to help maximize our ad inventory. Assist the sales team with prospecting and handle all incoming publisher inquiries with passion for driving success in the advertising industry with overall publisher development including ad operations and Co-ordination with content writers to publish new content & updating of existing content.Process Name: Dealing in EDITING and DESIGNING.• Editing content for Engineering books of various Indian universities and international Publication books.• Done all data entry operations and ensure compliance to timeframe reducing time cycle of completion of a module.• Publishing and managing content across different Customer Relationship Management (CRM) and efficiently use MS Office (Word/Excel).• Optimize content using Search Engine Optimization (SEO). • Editing, posting, Graphic Designing and monitoring Content.
Mohnish Kumar Education Details
Frequently Asked Questions about Mohnish Kumar
What is Mohnish Kumar's role at the current company?
Mohnish Kumar's current role is Senior Executive || Operations || Claims || Backend || Insurance || CRM || Publishing.
What schools did Mohnish Kumar attend?
Mohnish Kumar attended Kendriya Vidyalaya, Guru Gobind Singh Indraprastha University.
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