Managing & leading all operations of IT Infrastructure Management across broad disciplines. Administering end-to-end IT integration on the newly acquired company. Leading project/delivery management activities including project scoping, estimation, planning, risk management, resource optimization and so on. Monitoring DC infra optimization & virtualization to ensure delivery on minimum cost. Ensuring IT Operations are aligned with business goals, understanding user/client requirements and priorities. Designing, implementing and managing Datacenters across all the locations for the company. Spearheading Vendor Development & Management for purchase of IT equipment & services; defining SLA for procurement & maintenance of IT infrastructure items like servers, desktops, networks and so on. Coordinating as a member of Architecture Review Board for reviewing design, implementation & deployment of all applications from Infrastructure & security point of view. Supervising the plans for failover and NO-SPOF (single point of failure) setup on core IT infrastructure; effectively maintaining the overall IT infrastructure service delivery of the company globally. Managing risk assessment, vulnerability assessment and dashboard to ensure proactive reactive planning with scope of enhancement. Designing & implementing short-& long-term strategic plans to maintain operations meeting existing & future requirements Scheduling & monitoring the execution of project as per business expectation; managing contact center infrastructure operations and delivery. Establishing open and professional relationships with team members which helped resolve issues and conflicts quickly