Mohsen Ahmed Email and Phone Number
I started my exciting professional career journey in the year 2014.Accomplished Senior Specialist (Incident Manager) with overall 8+ years of vast and diversified experience. Proficient to provide technical support to Everyone's Internet Service Provider; assist computer users regarding system hardware and software applications. Specialized to educate and advise internet equipment operation to customers via telephone explaining equipment usage and troubleshoot internet equipment issues. Skilled to perform hardware and software installations, system configurations, network printers/scanners and peripheral installations; LAN network maintenance and troubleshooting connectivity. Proficient to provide computer help desk support and technical training on hardware/software to end users via telephone communications.I’m specialized in Strategic Leadership, Time Management, Task Management, Conflict Resolution, Creative Thinking, Critical Thinking, Collaboration, Key Performance Indicators, Service Level Agreements, Technical Documentation, Network Administration, System Administration, Problem Resolution, Technical Support, Client Relationship Management, Active Directory | Access Points, Computer System | Procedures, Software Support, Software Problems, IT Service Management, Incident Management, IT Hardware Support, Customer Complaints, Performance Reviews, Change Management, Computer Hardware, Operating Systems, Network Security, Disaster Recovery, Customer Support, Troubleshooting, Software Installation.I have worked with the top brands during the last 8+ years of experience, Currently I work with TCS as an IT Support Executive.• Accomplish to monitor system/application for uptime and performance.• Outperform to monitor the interface supported by the applications.• Develop to identify root cause of the problems in the system.• Outperform to investigate any data quality related issues.I am a leader who loves to motivate, inspire, and influence others through positivity and I love to uplift others, appreciate, and encourage others when required.God has blessed me with understanding, reading, and speaking of 4 languages, such as English, Tamil, Urdu, and Hindi | Looking forward to leveraging my skills and expertise, which will bring a great success to your blessed organization.
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Technical Team LeadTcs Apr 2023 - Present• Accomplish to monitor system/application for uptime and performance.• Outperform to monitor the interface supported by the applications.• Develop to identify root cause of the problems in the system.• Outperform to investigate any data quality related issues.• Accomplish to monitor user support in application usage.• Spearhead to adhere to the SLAs for incident resolution.• Accomplish to create or edit knowledge articles in the IT knowledge base, such as Application support information or articles describing company IT processes.
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Technical Specialist (Incident Manager)Hcltech Feb 2021 - Mar 2023Chennai, Tamil Nadu, India• Stakeholder Communication via various means including SMS, emails, and reporting.• Responsible to monitor, acknowledge, log, categorize, prioritize and co-ordinate Critical and Major Incidents that are reported via Monitoring tool. Accomplished to analyze compliance impact with reference to the guidelines established in GLP, GCP, and GMP Regula-tions.• Take ownership for technical service restoration, coordinate with all vendor delivered IT services and internal technical teams | Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment.• Understand and clearly communicate the business impact of major incidents.• Developed strong working relationships with support and delivery teams, management and liaise with support areas as required | Outperformed with providing regular updates / communication to senior management on the status of P1 & P2 incidents | Priorities major incidents and assign tasks to Service Support and Delivery resources as required. -
Systems EngineerCgi Jan 2019 - Feb 2021Chennai, Tamil Nadu, India• Adhere to the Incident Manager Responsibilities detailed in the Incident Process.• Accomplished with leveraging technology to issue all communications and providing key stakeholder management | Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls | Outperformed with forming collaborative action plans with specific actions, roles, and deadlines, and ensuring they are completed.• Outperformed with matrix management of people, processes, resources including third parties and resolving conflict to move forward to resolution.• Managed risks and resolving challenges that impact release scope, quality, and schedules.• Communicated necessary release details to business teams managing, planning, and negotiating release activities | Initiated and oversee progressive release processes.• Ensured all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews. -
Associate Cs Internet – Technical SupportSutherland Jun 2018 - Jan 2019Chennai, Tamil Nadu, India• Port forwarding, Bridging and Firewall/Security setting management on all gateways.• Accomplished to provide solutions for computer and home network needs | Responsible to upsell IT service and provide technical assistance with 100% solution guaranteed.• Outperformed with remote Assistance for Malware removal and enhancing the computer performance for both Windows and Mac computers | Outperformed with installation and configuration of Email clients such as Outlook, Mac Mail and Thunderbird, etc | Device Setup and configuration for all Smart Device including all types of Printer & Scanners, CCTV Camera, Alarm Systems, Roku devices and gaming consoles, etc., -
Technical Support AssociateTech Mahindra Oct 2017 - Apr 2018Chennai, Tamil Nadu, India• Accomplished to provide Technical Support to End users of Telstra Internet Service Provider• Troubleshoot Email clients such as Outlook, Mac Mail and Thunderbird, etc.,• Technical assistance with installation, setup and troubleshooting of all routers by different manufacturers | Port forwarding for Internet enabled consoles. -
Consultant – Technical SupportSutherland Jul 2014 - Oct 2015Chennai, Tamil Nadu, India• Modify registry entries related to Norton product in case of advanced troubleshooting.• Maintaining list of customers having the status of the issues open for periodic review.
Mohsen Ahmed Education Details
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Mathematics -
St. Peter’S College Of Engineering & Technology (Affiliated To Anna University)Mechanical Engineering
Frequently Asked Questions about Mohsen Ahmed
What company does Mohsen Ahmed work for?
Mohsen Ahmed works for Tcs
What is Mohsen Ahmed's role at the current company?
Mohsen Ahmed's current role is Technical Specialist (Incident Manager) | 8+ Years of Exp | System Administration | Technical Support | Network Administration | Technical Support | Problem Resolution | IT Service Management | Project Management.
What schools did Mohsen Ahmed attend?
Mohsen Ahmed attended Tamil Nadu Teachers Education University, St. Peter’s College Of Engineering & Technology (Affiliated To Anna University).
Who are Mohsen Ahmed's colleagues?
Mohsen Ahmed's colleagues are Hemalatha Sabbisetty, Nikita Singh, Anuj Garg, Nishita Singh, Sneha Laykar, Enakshi ., Vibhash Kumar.
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