Key Responsibilities:• Developing, documenting, and periodically updating HR and administration policies and procedures.• Direct the activities of subordinate staff in the coordination and management of various HR-related tasks.• Ensure that daily activities are conducted in compliance with applicable regulations, rules, standards, and procedures.• Manages all administrative support functions, including office organization and procedures, records, meetings, and event planning.• Ensures legal compliance by monitoring and implementing applicable human resource Saudi Arabia requirements; conducting investigations; maintaining records; representing the organization at hearings.• Maintaining knowledge of legal requirements and government reporting regulations affecting human resources functions and ensuring policies, procedures and reporting are in compliance as well as consulting legal counsel to ensure that policies comply with applicable labor laws.• Work with Department Heads to conduct performance appraisals for subordinates according to scheduled plans and recommending necessary actions.• Maintains human resource staff by recruiting, selecting, orienting, and training employees.

# My Responsibilities and Duties:• Manage large amounts of incoming phone calls and chats.• Provide accurate, valid and complete information by using the right methods/tools.• Opening, Tracking and Raising the tickets to the relevant departments.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Follow communication procedures, guidelines and policies.• Take the extra mile to engage customers.# My Skills and Qualifications:• Strong phone contact handling skills and active listening.• Familiarity with CRM systems and practices.• Customer orientation and ability to adapt/respond to different types of characters.• Excellent communication and presentation skills.• Ability to multi-task, prioritize, and manage time effectively.

Owned business, online store using Salla.sa Platform.# What I Do:• Create and implement online shop business plans• Process daily orders and responsible for the sales and profits of the e-store• Provide exceptional customer service and resolve customer problems or complaints by determining optimal solutions.• Communicate, execute, and manage e-marketing plans in cooperation with other related parties.• Use different e-marketing channels such as social media (Facebook/Twitter/Instagram) and search engine optimization.• Manage store revenue, including cash handling and execute and monitor loss prevention and shrink programs.• Manage all store operational issues, including store housekeeping, store administrative duties, physicalinventories, price changes, etc.• Manage speed of service results, controls inventory that is used for service orders, and is responsible for the.overall organization and appearance of the service.• Ensure all orders are properly documented and released for pick-up.

Owned business.# What I Do:• Create, manage new listings on Amazon FBA, including planning and creating paid search campaigns.• Analyze, monitor and report an account’s performance metrics, sales, competitive listings and pricing.• Process orders and replenish inventory listing.• Deliver excellent customer service and review customer feedback .• Research market trends and competition, including logistics and pricing.• Identify and resolve sales performance issues and accounting/finance issues.• Increase listing visibility and traffic through appropriate tools and promotions.• Skilled at PPC optimization techniques, Amazon algorithm, keyword research• Develop and apply strategies on Amazon FBA.• Coordinate content and website assets and work alongside digital marketing, creative and product development team to optimize sales performance in support of marketing campaigns, product offerings, and promotions as needed.• Support Amazon initiatives including but not limited to: creating FBA orders, managing customer feedback, merchandising, display advertising and search marketing campaigns with AMG/AMS programs.

# My Responsibilities and Duties:• Development and implementation of HR policies and services.• Creation and review the job descriptions.• Managing the employees' files and documents and controlling.• Monitoring and managing the organization's labor office and GOSI accounts.• Preparation and draft of all related HR and governmental letters.• Track and update employees' vacations / holidays, shift schedules, overtime, etc.• Invoices validation and audit submitted to HR.• Prepare and calculate an employee's end of service.• Using ERP to enter and update employee data.• Harmonization of human resources and business strategies, reorganization and restructuring processes, listening and responding to employees as well as managing transfers and changes.• Provide the necessary human resources, including planning, searching, operating and dispensing manpower requirements.• Follow up the company documents, commercial registrations and statutory licenses in accordance with government laws.• Follow-up of transfers, visa procedures and official residence documents.# My Skills and Qualifications:• Multi-task and handle multiple complex projects simultaneously with extensive working knowledge of HRIS and other data reporting systems.• Strong knowledge of Saudi Labor Law MOL, GOSI, HRDF.• Knowledge of compensation & benefits programs, Saudi MOL and regulations applicable to personnel and payroll.• Working knowledge of personnel policies & practices, recruitment & employment practices and EEO guidelines.• Ability to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulations or laws of Saudi Arabia.• Ability/flexibility to handle an unusual, diverse workload and respond to shifting priorities, research and analyze various types of data.• Ability to coach employees and management on complex and emotional issues, good judgment and skill in dealing with employees and the public.

# My Responsibilities and Duties:Commissioner and responsible for all E-Government Services, such as:-• Ministry of Labor and Social Development "MOL", including ELM services: Muqeem, Tamm, Abshar Gate.• "Baladi" Gate for Municipalities of the regions.• General Organization for Social Insurance "GOSI-Online".• Saudi Industrial Property Authority "e-Modon".• Saudi Electricity Company, National Water Company, Saudi Telecom Company "STC" accounts.• Ministry of Trade and Investment "MCI", Aamal Gate, including: amendment, updating, renewal and cancellation of: trade registers, industrial licenses, factory cards, certificates of origin, partner decisions.• Riyadh Chamber of Commerce, which includes: registration, delegation and activation of subscriptions and memberships and managing it.• Ministry of Foreign Affairs, including visits such as work visits, business visits, family visits.• The General Representative, delegated and authorized to sign government tenders, receive handbooks, submit the conditions, attend the opening of the expenses, and follow the company's activities outside the city.• In charge of negotiating and signing lease contracts for shops, trade fairs and warehouses. Maintenance contracts for security and safety services.• Dealing with contracts for medical insurance, vehicle insurance, life insurance for employees, travel and tourism agencies.# My Skills and Qualifications:• Average experience using Oracle, ERP HRMS.• Ability to organize and prioritize work, track details with meticulous accuracy.• Ability to communicate effectively both orally and in writing, excellent interpersonal skills, communication and team-based project experience.• Writing and drafting internal and external letters, including definitions and experience certificates.• High level of proficiency using computers and data entry.• Advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.

# Responsibilities include but not limited to:• Assist clients in the bank lounge with process order forms and references, and maintain the appearance & organization of the customer transaction counter.• Working knowledge of the company's products, provision the Bank products and services based on client needs.• Provide client information & account status from the (CRS) system, check customer records on a computerized data base.• Review information for clients, modifying and updating accounts and solving problems and refer to responsible parties.• Handle and respond to constant inbound phone calls via telephone and occasional email inquiries.• Perform due diligence on customer inquiries through direct communication.• Ability to check troubleshoot within the client system, and resolve problems and refer to responsible parties.• Position may require 300 customers to service daily without help.• account statement request, and other functions of the CRS officer.• Request, issuing and receiving ATM cards and checkbooks.• Additional duties as assigned by management.# What I got:• Produce high quality work, and excellent organizational skills. Maintain a professional appearance.• Superior written and verbal communication manners, with strong interpersonal, And excellent communication skills.• Ability to handle challenging customers in a professional manner• Professionally and adeptly resolve issues while under stressful and/or conflicting situations.• Excellent verbal and interpersonal communication, and organizational skills.• A pleasant and professional demeanor, good speaking articulation, rate of speed, and ability to be clear and concise.• The ability to multi-task and work independently in a fast-paced environment.• More flexible, dependable, and self-directed to effectively solve problems with accuracy and detail by following standard operating procedures.

As a Customer Service Representative in "Hafiz", the National program to help job seekers, I was responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide employment service support/solutions, while delivering high customer satisfaction and individual results.# My Responsibilities:• Responds in a timely and accurate manner to customer service calls, ensuring that service questions , inquiries and concerns are treated in a respectful and professional manner.• Communicates and explains the value of the client's brand and the benefits of services to customers though establishing relationships and building strong rapport.• Effectively administers client assessments and meets goals and metrics in place to drive completion.• Raise the requirements, opportunities and grievances of the management in the (CRM) system.• Accurately logs customer interactions into systems used such (CRM); updates logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution.• Other similar and/or related duties as assigned.# What I got:• More confident and driven individual with great communication skills.• Superior oral communications skills on the telephone with excellent manners.• Quick learner – the ability to learn new systems like (CRM), services and processes.• Positive personality – I got the tools to succeed, with agreed and guaranteed.• One year of customer service experience and equivalent transferable skills.• Ability to HAVE FUN and grow my career!