• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers• Monitor sales activities to ensure that customers receive satisfactory service and quality goods• Estimate consumer demand and determine the types and amounts of goods to be sold• Assign employees to specific duties• Instruct staff on how to handle difficult and complicated sales• Inventory stock and reorder when inventory drops to a specified level• Enforce safety, health, and security rules

• Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements• Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations• Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans• Prepare reports of findings, illustrating data graphically and translating complex findings into written text• Seek and provide information to help companies determine their position in the marketplace• Gather data on competitors and analyze their prices, sales, and method of marketing and distribution• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand• Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints• Oversee activities directly related to making products or providing services• Plan and prepare work schedules and keep records of employees' work schedules and time cards• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods• Refer unresolved customer grievances to designated departments for further investigation

• Plan commercial displays to entice and appeal to customers• Determine if inventory quantities are sufficient for needs, ordering more materials when necessary• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers• Answer user inquiries regarding computer software or hardware operation to resolve problems• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support