Abdulmohsen Fahad Email & Phone Number

• Lead collaboration with IT to manage digital product roadmap and backlog, ensuring timely delivery aligned with stakeholder expectations.• Drive requirements discovery, solution design, and user story development translating business needs into actionable features.• Oversee the full product lifecycle, from conception to delivery, ensuring alignment with strategic objectives.• Partner with executives to identify key product capabilities and address potential issues proactively.• Foster cross-functional collaboration to prioritize feature development and align with business goals.• Develop positioning and messaging strategies with product marketing for effective market differentiation.• Continuously monitor and evaluate product performance metrics for data-driven iteration and improvement.

• Coordinate and oversee technical operations, ensuring efficiency and adherence to quality standards and regulatory requirements.• Troubleshoot technical issues, diagnose problems, and implement solutions to minimize downtime and enhance performance.• Collaborate with cross-functional teams to support developing and implementing technical projects and initiatives.• Maintain documentation and records related to technical operations: equipment maintenance, upgrades, and configurations.• Provide technical support and training to team members and end-users on system usage and best practices.Key Accomplishments:• Implemented system upgrades, reducing technical downtime by 15% and enhancing overall operational efficiency.• Developed training programs, improving team proficiency and ensuring smooth adoption of new technical processes.

• Provided technical assistance and troubleshooting support to customers via phone, email, chat, and remote desktop.• Collaborated with cross-functional teams to resolve escalated technical issues and ensured timely issue resolution.• Documented and tracked customer interactions, issues, and resolutions using ticketing and CRM systems.• Conducted software and hardware diagnostics to identify and resolve technical problems for end-users and internal teams.• Assisted in the development and maintenance of technical documentation, knowledge base articles, and training materials.Key Accomplishments:• Reduced average resolution time by 30% through efficient troubleshooting methods and knowledge sharing within the team.• Received recognition for resolving critical technical issues promptly, maintaining high system reliability and user satisfaction.

Riyadh

• Conducted market research to identify potential clients and developed targeted sales strategies for product promotion.• Maintained client relationships by providing excellent customer service and addressing inquiries, concerns, and feedback promptly.• Prepared and delivered sales presentations, proposals, and contracts to prospective clients to secure new business opportunities.• Collaborated with internal teams to ensure seamless order processing, delivery, and customer satisfaction.Key Accomplishments:• Exceeded quarterly sales targets by 20% through proactive client engagement and tailored sales strategies.• Received recognition for outstanding sales performance and contributions to team success.

Riyadh

• Assisted in troubleshooting and resolving technical issues for computer systems, software applications, and network connectivity.• Installed and configured hardware and software components to ensure optimal performance and functionality.• Provided technical support and training to end-users on IT systems, software usage, and best practices.• Conducted routine maintenance tasks, such as backups, updates, and system checks, to ensure data integrity and security.• Assisted in IT projects, including system upgrades, migrations, and deployments, to enhance overall IT infrastructure/ capabilities.Key Accomplishments:• Implemented a streamlined system for software updates, reducing downtime by 20% and enhancing system reliability.• Led a team in conducting cybersecurity training sessions, resulting in a 30% decrease in security incidents.

Ryiadh

• Provided technical assistance and support to users by troubleshooting hardware, software, and network issues promptly.• Installed, configured, and maintained computer systems, software applications, and peripheral devices for optimal functionality.• Performed regular system updates, patches, and backups to safeguard data integrity and maintain system security.• Collaborated with IT team members to identify and implement IT solutions that improved operational efficiency.• Educated users on IT policies, procedures, and best practices to enhance cybersecurity awareness and mitigate potential risks.Key Accomplishments:• Resolved hardware and software issues promptly, reducing system downtime by 15% and improving productivity.• Implemented effective system updates and upgrades, enhancing overall IT infrastructure performance and security.

Bachelor'S Degree, Management Information Systems

Diploma, Network Technology