• Managing KSA Team performance in interpreting and performing detailed analysis of data captured on Salesforce.Com (CRM), cegedim.• Develop improvement in the filed force activities.• Using new automation solutions for contacts via email, SMS, push, and other channels; ideally with hands-on experience with Salesforce, PITCHER, or similar automation / CRM / BI tools.• Ensure timely and accurate reports are being disseminating to the business such as dashboards, performance metrics… Show more • Managing KSA Team performance in interpreting and performing detailed analysis of data captured on Salesforce.Com (CRM), cegedim.• Develop improvement in the filed force activities.• Using new automation solutions for contacts via email, SMS, push, and other channels; ideally with hands-on experience with Salesforce, PITCHER, or similar automation / CRM / BI tools.• Ensure timely and accurate reports are being disseminating to the business such as dashboards, performance metrics and pulse reports.• Participate in developing and monitoring performance metrics and standards, to increase field force effectiveness.• Recommend changes and enhancements to achieve KPIs.• Develop, implement and introduce innovations to operational processes to increase promotional effectiveness & field force productivity.• Design coaching tools.• Interact with filed force, observe dynamics to analyze & resolve related operations functions and ensure timely resolutions.• Using new automation solutions for contacts via email, SMS, and other channels; ideally with hands-on experience with Salesforce, PITCHER, or similar automation / CRM / BI tools.• Providing consolidated insights on data outcomes with business stakeholders.• Conducting monthly review meetings with Field Managers discussing results of their teams performance & providing areas for improvement.• Translating business requirement specifications and rules into technical specifications.• Providing support and training for Salesforce.Com (CRM) as well as the Digital Apps. including the iDetailing development on the iPads,• Secure continual operations of the FFE & ensuring optimal compliance of active databases.• Experienced in Scoping Phase, Gap Analysis, Testing,Implementation phases, also SPOC between the business units and Information Technology’s.• Managing “Incentive Schema Program” all over AfME region.• Effectively manage the relationship with stakeholders, vendors & IT teams. Show less

I'm currently working in Wyeth Nutrition dept. which has been acquired by Nestlé Dec. 2012, prior joining Wyeth Nutrition; I was working in Pfizer Saudi Arabia as Systems Administrator.

Responsible for identifying, implementing and maintaining information technology, systems & processes throughout the organization by directing the Information Systems department through input from customers, users, managers and the executive team through:•Building company network infrastructure.•Developing for the "ACCPAC" ERP System, Including “General Ledger ,Accounts Receivable ,Accounts Payable ,Inventory Control ,Purchase Order, Order Entry”•Designing, developing & securing the… Show more Responsible for identifying, implementing and maintaining information technology, systems & processes throughout the organization by directing the Information Systems department through input from customers, users, managers and the executive team through:•Building company network infrastructure.•Developing for the "ACCPAC" ERP System, Including “General Ledger ,Accounts Receivable ,Accounts Payable ,Inventory Control ,Purchase Order, Order Entry”•Designing, developing & securing the Official Website for the Company www.psc.com.sa •Administration process for the E-Mail accounts for the Current Users of the Domain.•Generating Reports with the Fleet Management Software Using GPS Tracking System technology.•Configure and install Windows 2003 Server, MS SQL Server 2005, MS ISA2000 Server, GPS Tracking System. Show less

•Building company network infrastructure.•User Training & IT Help Desk for More Than 112 Users Connected With No. of 2 Oracle Database Servers, ISA Server & DC on this Network.•Executing a Disaster Recovery Policy through backing up data For all users using HP backup tapes.•Dealing With NTFS Permissions & Making A Special Security Folder For Each Department For Secure File Transfer.•Administration for Mail Server by Using Mdaemon Mail Software, Configuring the client’s Mail… Show more •Building company network infrastructure.•User Training & IT Help Desk for More Than 112 Users Connected With No. of 2 Oracle Database Servers, ISA Server & DC on this Network.•Executing a Disaster Recovery Policy through backing up data For all users using HP backup tapes.•Dealing With NTFS Permissions & Making A Special Security Folder For Each Department For Secure File Transfer.•Administration for Mail Server by Using Mdaemon Mail Software, Configuring the client’s Mail Addresses Using MS Office Outlook , and Scanning client’s Machines Using Ant viruses .•Assembling and troubleshooting workstations. “ Windows 2000 & XP ”•Installing Computer peripherals like Network Adaptors, Modem, Printers, Scanners, etc.•Configuring Anti Viruses "Symantec Corporate Edition v10.0 ".•Configuring the process of internet access with ISA 2000 server. •Installing, Configuring and Troubleshooting Network Printers.•Remote Administration for Clients through PC Anywhere &Remote Administrator Programs.•Checking for and Installing Service packs, Hot-fixes and patches on regular basis.•Creating Users and Groups in Active Directory, and Assigning Permissions.•Configuring User Accounts & trouble shooting connectivity problems for 180 workstations.•Making statistics for the financial dep. & BOD for the financial statements.•Designing and Developing the Official Website for the Company. www.aljouf.com.sa•Configure and install, Windows 2000/2003 Server, MS SQL Server 2000/2005, Oracle 10G, and MS ISA2000 Server, Laser Bit Warless Connection & RF, Satellite Modem, Citrix Server/Client. Show less

Responsible for training courses delivery:Delivering Core & High-end Networking Courses.Web designing Courses “HTML, DHTML, FrontPage, Dreamweaver, Macromedia Flash, Java Script”.Core courses for the MCSE Track “2000”.Windows & MS Office 2000 Courses.

Responsible for:-Installing operating system, troubleshooting PCs & printers.User Training for the main Microsoft Office Applications.IT department administration and logistics.