As the Nordic Growth Manager at Adnika, I spearhead growth initiatives across the Nordic region, leveraging data-driven strategies to achieve business potential. My role encompasses client engagement, CX strategy development, and partnership management with top-tier partners like Hubspot, Google, Shopify, AWS, and Meta. I manage projects and programs to enhance client satisfaction and drive regional growth.Achievements and Results:-Drove a 30% revenue increase in the Nordic region by aligning growth strategies with AI-enhanced customer insights and targeted marketing automation tools.-Established strategic partnerships that improved Adnika’s market reach by 25% and strengthened its customer acquisition channels.-Improved marketing campaign ROI by 15% using data analytics to optimize engagement with key demographics across Nordic markets.-Leveraged cross-functional insights and analytics tools to decrease time-to-market for new digital products by 20%, increasing brand agility.Key Responsibilities:- Client engagement and relationship management.- Development and execution of CX strategies.- Project management with a focus on data-driven growth.- Partnership management and regional focus.- Ensuring high client satisfaction and successful outcomes.

In my role as Acting Nordic Tech Enablement Manager at Webhelp, I facilitated the integration of CX technology to improve client operations. I provided solutions to enhance customer interactions, trained internal teams, and led innovation initiatives to drive future planning and data analysis.Achievements and Results:- Led the Nordic tech enablement team, implementing AI-driven tools and automation that increased client satisfaction scores by 40%.- Developed cloud-based training and enablement programs for over 50 team members, enhancing technical capabilities and cross-team synergy.- Deployed cloud resource management automation, reducing client onboarding time by 30% and improving operational consistency across Nordic regions.- Improved team efficiency with enhanced data sharing and workflow integration, resulting in a 20% reduction in support escalation and improved client outcomes.Key Responsibilities:- Integration of CX technology solutions.- Operational and client process improvement.- Training and supporting internal teams.- Data analysis and reporting for continuous improvement.- Leading innovation and strategic planning.

As the Nordic Digital Transformation Manager at Teleperformance, I was responsible for developing and implementing CX strategies, engaging with stakeholders, and managing technology evaluations and change management programs. My role focused on optimizing performance and vendor management to drive digital transformation across the region.Achievements and Results:- Executed a digital transformation strategy, leveraging AI and RPA, that reduced operational costs by 35% while enhancing customer experience and satisfaction.- Spearheaded a cloud-based CRM integration, increasing customer engagement metrics by 50% and streamlining support workflows.- Managed a cross-functional team to implement AI-powered analytics, boosting data accuracy and decision-making insights by 60%.- Enhanced digital self-service tools, improving response times by 25% and advancing Teleperformance’s reputation for efficient client support.Key Responsibilities:- Development and implementation of CX strategies.- Stakeholder engagement for internal and client collaboration.- Technology evaluation and implementation.- Leading change management programs.- Performance monitoring and optimization.

In my role as Project and Solution Manager at Adnika, I collaborated with clients to develop tailored solutions using a data-driven approach. I managed projects to drive continuous improvement and coordinated with key partners like Hubspot, Google, Shopify, and Meta to deliver successful outcomes.Key Responsibilities:- Project management and solution development.- Client collaboration to create custom growth strategies.- Continuous improvement through data-driven approaches.- Coordination with partners to enhance solution offerings.

As the PMO Director & IT Product Manager at MazMaz, I play a crucial role in overseeing project management activities and driving the development of IT products to support the organization's objectives. My responsibilities encompass a wide range of tasks aimed at ensuring project success, enhancing operational efficiency, and delivering innovative IT solutions.Responsibilities:- Strategic Planning: Collaborate with executive leadership to define the strategic direction for IT projects and initiatives aligned with MazMaz's business goals and objectives.- Project Management Oversight: Lead and manage the Project Management Office (PMO), providing guidance and support to project managers and teams throughout the project lifecycle.- Portfolio Management: Define and maintain the IT project portfolio, prioritizing initiatives based on strategic importance, resource availability, and business impact.- Risk Management: Identify potential risks and issues related to IT projects, develop mitigation strategies, and ensure timely resolution to minimize disruptions and maximize project success.- Stakeholder Communication: Facilitate effective communication and collaboration among project stakeholders, including executive leadership, business units, and IT teams, to ensure alignment and transparency.- IT Product Development: Drive the development and enhancement of IT products and solutions, from concept to launch, by collaborating with cross-functional teams, including developers, designers, and business analysts.- Vendor Management: Evaluate and manage vendor relationships, including software providers and service providers, to ensure delivery of quality products and services within budget and schedule constraints.- Performance Monitoring & Reporting: Track project performance metrics, analyze data, and prepare regular reports and dashboards for senior management to provide visibility into project status, progress, and key milestones.