Achievements:1- Creating the structure of the information technology team and clarifying the responsibilities to the RACI chart method2- Setting up ITIL processes such as Change, Incident, Asset & Configuration Management and Access Management3- Design and implementation of the organization's internal network as layer 3, replacing the previous layer 2 flat network4- Setting up UTM in Edge Network5- Increasing the satisfaction of the users of the organization from the information technology unit from 60% to 85%6- Correction of our radio communications network between 8 different buildings of the organization and improving the quality of communication as well as creating a second link as a backup7- Standardization the status of the organization's storages and create a three-layer backup structure8- Standardization of virtualization structure9- Control access to the main server files of the organization10- Setting up VoIP service on Cisco platform11- Setting up internal chat, video conference service, etc. through Cisco Jabber12- Setting up Microsoft services such as: Exchange, AD ...,13- Create a workflow in the ticketing system for the processes of recruitment, settlement, in-house relocations, financial payment requests, purchases, internal processes of the production team, food ordering and removal of paper sheets and scattered Excel files.14- Creating an organizational wireless network to use guest Internet and internal network15- ITIL course for information technology team16- Correcting the passive status of all floors of buildings and removing all Unmanaged switches17- Standardization of all server rooms of the organization18- Immigrating from CRM developed internally to Microsoft CRM19- Setting up various business websites of the organization and improve the current websites20- Setting up TFS Server and centralized source code control

Duties and achievements:1- Providing advice on creating work processes in the fields of data center, security, network and communications, service and Helpdesk2- Provide advice on the implementation of ITIL processes3- Leveling of 230 offices (sales, storeroom, administrative, etc.) in the whole country in terms of the importance of service by concession method.4- Planning and control implementation project of designed processes5- Creating an internal audit process and audit performing a support team and network operations6- Creating a process of corrective action after the audit

Achievements:1- Creating the structure of the support team of layer 2 and clarifying the responsibilities by the RACI chart method2- Codification Change Management process and control all changes in the technical team3- Codification work instructions for all 4 teams to avoid making adjustments to taste or incomplete 4- Perform periodic checklists (quarterly) for all teams to take preventive corrective action5- Completion of IP Planning, Port Security projects, passive modification and sorting of all sites in the country, setting up the infrastructure of all 7Ten chain stores in the whole country6- Creating a management dashboard to show the latest status of the ongoing projects of the 2nd layer support team

Duties and achievements:1- Change work shifts from 2 shifts of 8 and 16 hours to three shifts of 8 hours2- Removal all reported problems by customers and problems observed by the monitoring team and ultimately prevent customers from becoming SLA Breach3- Informing the definite and performing the Escalation process4- Creating a suitable carrier path in the NOC team and the possibility of upgrading personnel to specialized technical units

I was the project manager in the following projects and I was able to do all the following projects from 0 to 100: planning, gathering resources, implementation and finishing the project:a. ITIL Projectb. NOC Projectc. Contact Center Projectd. CCTV Project (More than 300 IP Cameras)e. Video Conference ProjectDuties and achievements:a. Controlling the cost and duration of projectsb. Planning and adjusting the structure of WBS projectsc. Deliverable project deliveries to stakeholders

I am responsible for:1- Technical team management and international telephone technical support2- Managing the international phone sales team and controlling sales targets and commission issues3- Provide an annual budget for the sale of international phone to the Iran’s Farabourse and the realization of targets4- Report to CEOAchievements:1- 45% increase in the quality of international calls based on the ACD index2- Increasing the number of resellers in the organization by 30% over a period of 2 years3- Realization of sales targets with a difference of 10% during the years 91, 92 and 93

Duties and achievements:1- setting up and maintaining all equipment and software related with the International VoIP service, including all E1 and IN telecommunication lines, MVTS and servers inside and outside Iran.2- 40% reduction in the organization's Carrier costs during the 90's and 91's

Duties and achievements:1- Night shift support for high-speed wireless corporate Internet services, VoIP and Dialup2- The first person to evaluate the performance of the support team during three consecutive periods in 13883- Top night shift employee in 1387