Currently serving as Senior Vice President of Marine & Aviation Claims at the Head Office of EFU General Insurance Ltd, with the following responsibilities:• Oversee and manage Aviation Hull, Liability, and related Aviation claims;• Supervise and handle Bulk Cargo claims;• Supervise and handle Project Cargo claims;• Supervise and handle Cargo claims involving Facultative Reinsurance;• Supervise and handle Marine Hull claims;• Supervise and handle General Average claims;• Manage claims related to high-priority and urgent matters;• Manage Claims of fronting accounts and deal with Facultative Reinsurers;• Coordinate claims recoveries from carriers and P&I Clubs, including legal aspects;• Handle Aviation-related claims and other specialized scenarios;• Participate as a member of the company's ISO team;• Participate as a member of the company's Risk Management team;• Compile and maintain claim data for Management Review;• Manage Marine Claims data of the company’s Window Takaful Business Operation.

Marine & Aviation Claims- Head Office

Managed Marine & Aviation underwriting operations, including risk assessment, policy issuance, and premium pricing. Developed and maintained relationships with clients, brokers, and reinsurers to support business growth. Analysed market trends to identify opportunities for product innovation. Conducted training for underwriting staff and collaborated with marketing on promotional materials and client engagement.

Supervised Motor and Marine Claims departments at the divisional level. Led a team of claims adjusters responsible for handling marine and motor claims. Implemented best practices for claims assessment, investigation, and settlement to minimize loss ratios. Coordinated with surveyors, legal advisors, and external stakeholders to expedite claims resolution. Conducted regular performance reviews and provided coaching and feedback to team members. Developed and implemented initiatives to streamline claims processes and improve customer service.

Leading Motor Claims Department at Division Level

Handling Engineering and Miscellaneous Claims at Division Level.

Supervised the Engineering & Miscellaneous Claims department at the divisional level.

I was inducted as Trainee after completion of Professional Insurance Diploma, where have been given comprehensive training in all departments.