Mohsin Ilyas Email & Phone Number

Saudi Arabia

Al Madinah, Saudi Arabia

Responsibilities include:Managing Supermarket Operation.Dealing with customer queries and complaintsOverseeing pricing and stock controlMaximising profitability and setting/meeting sales targets, including motivating staff to do soEnsuring compliance with health and safety legislationPreparing promotional materials and displaysliaising with regional office

Islamabad, Islāmābād, Pakistan

Responsibilities include:Develop and implement strategies to drive sales and increase profitability.Manage the budget, including monitoring expenses and minimizing waste.Ensure that the store is properly stocked with products and manage inventory levels to prevent shortages or overstocking.Hire, train, and supervise supermarket staff, ensuring that they provide excellent customer service and follow company policies and procedures.Develop and enforce operational policies and procedures to maintain a safe and clean environment for staff and customers.Monitor and analyze sales and customer data to identify trends and opportunities for improvement.Collaborate with suppliers and negotiate contracts to ensure competitive pricing and quality products.Resolve customer complaints and ensure a high level of customer satisfaction.Stay informed about market trends, new products, and competitors to make informed business decisions and maintain a competitive edge.Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth.

Punjab, Pakistan

Responsibilities include:People Management Finding new ways to improve the storeMeeting customer demandManaging stock levels and making key decisions about stock controlAnalysing sales figures and forecasting future sales volumes to maximise profitsUsing information technology to record sales figures and for data analysis and forward planningDealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and developmentMaking sure that customer service and health and safety are metResponding to customer complaints and commentsPromoting the organisation locally by liaising with local schoolsAttending and chairing meetingsMaintaining awareness of market trends in the retail industryInitiating changes to improve the business

Lahore, Punjab, Pakistan

Responsibilities include:Supervise, train and assist store team in customer service, store maintenance and product promotions.Develop and maintain a schedule for employees.Seek ways to better promote the store, the product line and service within the store.Maintain proper stocking, implement plans to ensure maximum efficiency in meeting sales goals.Implement cross-training of employees and Assistant Managers to maintain productivity at all times.Manage all controllable costs with a view to maintaining profitability.Ensure the store remains clean and presentable at all times.Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Multan, Punjab, Pakistan

Responsibilities include:Lead and model the selling and customer experience standardsLead selling efforts to meet selling goals during scheduled shiftsDisplay expert knowledge of product, company policies and store strategiesSet the direction and goals for the day/shift when associates arrive for workBuild highly satisfied and loyal customer base through engagement and conversion.Support replenishment activities that keep the store full and abundantProvide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences

Multan, Punjab, Pakistan

Responsibilities include:Supervise and coordinate sales staff and cashiersAssign sales workers to duties and prepare work schedulesAuthorize payments and the return of merchandiseResolve issues that may arise, including customer requests, complaints and stock shortagesMaintain specified inventory and order merchandisePrepare reports regarding sales volumes, merchandising and personnel mattersHire and train or arrange for the training of new sales staff and monitor and report on performanceEnsure the visual standards and image of the store are maintained, such as store displays, signage and cleanlinessPerforming key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Responsibilities include:Handle a large volume of inbound and outbound calls in a timely mannerFollow communication scripts and use knowledge of the company’s products and services to go off-script when necessaryIdentify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation teamRecommend improvements for systems and processes to boost organizational efficiency

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Education