Mohsin Khan Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

• Design, implement and control the procedures as per ISO 9001-2015 standards.• Budgeting & capacity planning for the department.• Daily, Weekly, Monthly audit and reconciliation of payments• Heading CRM, Claims and Contact Center (Voice & Non-Voice).• Managing agreed SLA’s with Key Accounts and SME’s.• Process optimization for to enhance best customer experience.• Conduct NPS, CSAT for service improvement.• Service recovery projects.• Cost optimization projects.• VOC projects.• Preparation of organization’s health card.

• Design, implement and control the procedures as per ISO 9001-2015 standards • Evaluate and prepare performance of operations, CX and Sales team’s compliance over process.• Cross functional trainings regarding SOPs, Process and new products.• Trainings of E-Com stores.• Conduct network trainings.• Incidence monitoring and reporting.• Jointly conduct financial & compliance audits for operational activities across network.

Pakistan

• Evaluate and prepare performance of operations, CX and Sales team’s compliance over process.• Cross functional trainings regarding SOPs, Process and new products

Karachi

Corporate practicesProfessional groomingTechnical trainingsCustomer excellenceDebates and discussionsEntrepreunershipLeadershipManage the ManagementMatrix designingLayout planning1st step for fresh graduateLean Management Project Management

Pakistan

• Ensure the implementation of ISO-9001 in contact Center.• Implement and monitor scripts to access functionality, reliability, performance, and quality of the service.• Draft TNA for CCO’s on daily/Weekly & monthly basis for their coaching regarding the product knowledge.• Conduct refresher sessions on Spoofing, fraudulent and scamming activities.

Pakistan

• 100% Final inspection of all OEM as per ISO 9001-2015.• 100% inspection of incoming material (i.e., receiving from Stores & vendors)• Conduct training sessions for associates/Vendors/Customer on (HSE, product information, SOP’s, WKI).• Process inspection of assembly, formation, pasting, cutting, sorting and charging areas as per JIS.• Managing claims of OEM’s and sharing RCA of failure of product.• Conduct GEMBA on daily basis.

Karachi

• Inspection of receiving raw material from (China, Japan, South Africa, KSA, South Korea and local) as per JIS.• Process inspection at different QC stations as per JIS • 100% Final inspection at Recoiling line finalize the report via SAP.• 100% final inspection for OEM’s• Conduct GEMBA on daily basis

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management, A

Thesis: Impacts of Quality Management System on Organizations’ performance

Bachelor'S Degree, Mechanical Engineering, A

Project:Conveyer Belt Operations

Engineer'S Degree, Mechanical Engineering, A

Project : Table Type Drilling Machine