Experienced and results-driven IT service professional with over 21 years of expertise in IT service delivery and program management. Certified as a Scrum Master, ITIL practitioner, and SAFe Agilist I am a seasoned leader capable of managing P&L for large, multi-service line deals in the Life Science and Energy Utility sectors. As a CII and transformation champion, I am adept at building and sustaining strong client relationships with multimillion $ account sizes. My experience in RFP and bid defense, as well as spearheading strategic deals for NA and Nordic regions, has honed my abilities to attract and retain loyal clientele. Moreover, I am people-centric, adaptable to new environments and operate effectively in a 24X7 environment. My extensive domain expertise encompasses Life Sciences, Energy & Utilities, Banking, Insurance, Media & Entertainment.