-Establish content creation guidelines-Follow SEO guidelines to promote Whirple events-Conduct interviews to generate blog content-Attend Toronto and area events to generate article content

-Provide editorial and review articles to generate web traffic under the pen name Das Hat-Attend press events and conduct interviews across media platforms-On Site reporter at Toronto media conventions-Maintain Social Media outreach to further attract online traffic

Inventory cycle counts to maintain supply compliance Business to customer informing of upcoming and current sales eventsSurpassing sales targets on both a quarterly and by-event goalsProduct knowledge across hundreds of different brands and publishers to provide effective sales service to customersInventory recounts and adjustments to maintain accuracy of intranet systemsEngaging with customers at the first point of contact to provide precise and courteous service in a timely mannerRepeated exemplary performance in CEO 100 Sales target programData entry of stock levels, adjustments, sales records, product locations and product knowledge

Greeting customer over phone at first point of contact300 + unique points of data entry per dayAdapting parallel work resources to address initial shortfalls in workflowCalming and providing emergency assistance to at risk customersCollecting customer information to better navigate and address concerns across several lines of both internal and external businessProviding technical correction logs for worker mapping system to keep databases properly up to date Managing an inbound call flow of more than 300 customers per dayRecipient of several Exemplary Customer Service notationsMaintaining a calm professional attitude towards all customers regardless of request

Advanced knowledge of products ranging from major kitchen appliances and bedding to major electronics across several makes and brandsOrder input and tracking for all salesDeveloping and encouraging relationships with both repeat and first time customersCarry outs and loadings of various furniture and electronic items in both the stock rooms and customer vehiclesProviding the utmost in customer service and care by engaging with customers to determine their needs and then show them products that best fit those needsSetting up and tearing down sales promotions and pricing signs on a weekly basisPerforming morning and end of day cash counts as well as float balances

Writer and Podcast HostResponsibilities include:Remaining up to date with new releases in movies, gaming and TV shows Record weekly hour long review show with co-hosts in which we discuss new releases and news itemsPrepare talking points and generate debate for showWrite and post comic/entertainment media articles and reviews

Responsibilities included:Responsible for setting up, cleaning, restocking and maintaining Crystal Lite and Kool Aid display racks at over thirty grocery store locations between Vaughn and BowmanvilleMade weekly rounds to all store locations and made daily reports to my head office as to the condition of the racks and productsBuilt and maintained working relationships with store grocery managers by placing orders for any product they were running low onWorked alongside Kraft and Nestle sales representatives to promote Crystal Lite, Kool Aid and Nestle ice-cream productsInformed customers about the product and promotions

included:Provided accurate, timely and required information to customers' queries at first point of contact. Influenced customers to purchase a wide range of electronic products by fulfilling their needs; based on individual profiles.Resolved customer problem in professional and understanding manner, and relayed customer feedback to management on service and product line.Performed basic repairs on cameras and MP3 products. Informed customers about sales campaigns and special promotions.Setting up displays for TV's, sound systems, DVD and Blue-ray players. Participated in general store upkeep.

included:Greeted walk-in and over the phone clients. Scheduled and confirmed appointments with customers. Performed additional duties as required such as filing, maintenance of petty cash, etc.

included:Greeted walk-in and over the phone customers. Balanced and maintained cash holdings within mandated guidelines.Managed customer calls on enquiries, order placement, delivery information, order tracking, and quality assurance.Prepared and stocked ingredients. Prepared delivery orders.