- Responsible for all client communications, conflict resolution, and compliance on client deliverables- Provide regular two-way communication between the client and Performing Office to provide strong team representation and set proper client expectations- Following with Client for the Prefunding- Preparing PDA (Performa Disbursement Account) and close estimate for client approval

Worked as Senior Operations Consultant• Responsible for the management of process and client relationships• Oversees daily production and delivery to ensure adherence to deadlines• We were working as a Team, and I had 3 more executives who would report to me to supportand deliver the work on time• Recruiting employees as per client’s business and meeting their expectations

• Worked as Content Moderator• Analyzing and Reviewing user profiles and text based contents given by clients• Resolving issues and queries• Remain updated with client policies, guidelines

• Worked as Senior Account Executive• Managing Accounts for clients and other general expenses accounts• Preparing Profit and Loss A/C and Balance Sheet• Preparing Invoices and payment follow ups• Managing Cash Inflows and Outflows• Liaise with clients and suppliers to ensure that proper service is provided • Ensure the process of documentation and maintaining the records• Vendor and Supplier Management• Issuing Air tickets

Worked as Front office ExecutiveLiaising with customers to book the tickets for the tripProcessing VisaHandling client's escalations

• Worked as Customer Service Associate• Resolve queries of the customer on call• Handling complaints and assisting the customer• Maintain the customer data