Senior General Manager - Strategy Division
CurrentGeneral Manager - Dec 2022Deputy General Manager - Aug 2021Senior Manager - April 2020Manager - Jan 2020Based at the Head Office in Islamabad, I lead a diverse team of professionals across multiple functions, including Strategy, Managerial Planning & Reporting, Human Resource, Business Excellence, Sales & Recovery. Key achievements and core duties include:Strategic Business Planning - Developed and executed a comprehensive 5-year strategic business plan, driving revenue streams with a cumulative target revenue of USD 1 billion over five years, across 50+ offices. Process Optimization - Spearheaded a comprehensive business transformation initiative, optimizing processes, policies, roles, and technologies, resulting in cost reduction. Optimized job roles through effective resource mapping of over 2000+ team members. Also, developed process health checks and resolution mechanisms which reduced non-conformity through corrective actions and continuous improvement.Monitoring and Reporting - Partnered with functional leaders to define and monitor objectives, establishing over 1,000 quarterly milestones, KPIs, and 15 dashboards for data-driven insights, resulting in efficiency improvement and a reduction in project timelines.Business Development - Leveraged data-driven process optimization and advanced client profiling to grow recovery revenue by 167% from USD 6 M - Successfully led the “Installment Sales Team” in delivering additional revenue of USD 20 M on booked value through execution of effective sales strategies.
