• Digi Sign- Market research on fingerprint Biometric product for secured delivery, designed the process flow for Emirates NBD and trained the sales and operations team.• Roambee- Trained stations globally and worked on business development to encourage customers to use this device used to track shipments individually with bees and beacons.• Returns Portal- Set up Aramex Returns portal for Customers like Adidas, Carrefour with various levels of integration, co-ordinate with operations and IT to fulfill customer needs.• Competitive Analysis- Market research and analysis for all new products like same day delivery, packaging, freight services and customized solutions, compare the rates and services, prepare presentations and introduce for the customers or in the global market• Dashboard &Smartsheet - Used Smartsheets and PowerBI to execute collected data to the clients to easily compare the products & services Aramex offers.• Digital Platforms & Tax Calculation- Worked on various platforms like ShippyPro, Aramex.com, social media websites & Tax calculation to provide better experience and take monthly feedbacks from the customer.

Team Supervisor- Managed a team of 20 professionals and assisted in meeting team targets by keeping a check on their performance by Net Promoter Scores• Complaints Head- Handled all escalated calls by giving the customers best solutions for their issues related to banking and finance.• Senior Sales & Marketing- Acquired customers by encouraging use of Net Banking and Voice Security to increase efficiency.• Product Expert- Prepared presentations for the UK clients regarding various products that Barclays offers with competitive analysis for comparison.