-Leading advanced level customer support for Abbott molecular ( m2000 PCR systems) Automations in Pakistan-Value creation of Product at customer sites by updating about latest features Add-ons which benefits customers and taking feedbacks -Correspondence with Global support for Documentations regarding Service tickets generation and closure with Follow-ups -Managing inventory of Emergency and Buffer spare parts their ordering, along with mandatory Implemetation of Field upgrades on all sites.-Manage Key customer accounts service contracts of SOLD instruments to meet Yearly service goals-Providing Customer trainings, refresher trainings on systems along with TAS at different customers installation sites-Assist engineers for critical Troubleshooting of instruments in different regions of Pakistan.-Working Proactively on ways to Reduce TAT of instruments during service calls

-Proactively working to manage all instruments Preventive maintenance schedules and service interventions performed at customer sites.-Maintains the spare parts inventory with help of manager -Performing Pre-installation sites evaluation for smooth installations by ensuring all mandatory checks of instruments -Coordinating with Hospital IT Department for the implementation of LIS connectivity with instruments by HyperTerminal and ASTM standards

Handling service calls on range of Laboratory diagnostics instruments Performing Installations of equipment's as per SOP's listed in Technical service manual