Mohsin A. Email & Phone Number

Canada

Toronto, Ontario, Canada

- Support the management of client relations in North America and Europe, involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions.- Ensure that clients have access to their subscribed research through the online platform and/or receive recurring or one-off standard services, reports, or deliverables.- Respond quickly to client queries to resolve problems and ensure an effortless customer experience.- Administrate client information in the internal relationship management system.- Support clients in accessing and understanding Sustainalytics’ suite of research products and ESG data for the purpose of incorporation into their investment processes.

Vaughan, Ontario, Canada

- Responsible for maintaining landscaped grounds and gardens, along with clean buildings and facilities.- Carry out various basic facility maintenance tasks such as landscaping, gardening, and cleaning of TRCA grounds and public buildings and facilities.- Assist with event set up and tear down.- Perform general customer service duties in support of providing an excellent customer service experience for all TRCA patrons.

Brampton, Ontario, Canada

• Coached, managed, and developed a team of about 100 Amazon associates. Communicated policies to my team and act as the primary information source for the team maintaining compliance, consistency, and taking corrective action when needed.• Created, managed, and supported recognition programs.• Supported all safety programs and Occupational Health and Safety Act (OHSA) compliance to ensure a safe work environment for all associates. Ensured procedures are followed for building security and product loss prevention.• Collaborated with the management team to establish and maintain quality control standards. Developed performance goals and targets to achieve customer demand and ensure accuracy and quality.

Toronto, Ontario, Canada

• Coordinate and schedule residential energy assessment for Customers with internal/external energy advisors.• Fulfilling Customer/GreenSaver needs by scheduling audits in a timely manner with optimal utilization of staff to meet program requirements while providing superior Customer Service to all customers.• Responsible to provide best suited and expedited resolutions to any cancelled, altered, or conflicting bookings while acting as a liaison between Customers/Energy Advisors ensuring ideal resolution & maintaining high customer satisfaction.• Ensure all interactions embody high customer satisfaction & excellent service standards.

Montreal, Quebec, Canada

• Talk to customers over the phone, and identifies the technical issue they may be experiencing• Navigate through online programs to find solutions, and notate the customer file• Effortlessly multi-task by speaking with the customer, troubleshooting, and using a computer to discover and input information• Calmly de-escalate calls, and walk customers through step by step troubleshooting instructions• Professionally engage with customers that may be frustrated at times

Montreal, Quebec, Canada

• Searching the foundation databases to find prospect donors for the university.• Locating the McGill alumni and updating their records on university’s online secure database.• Assisting in various projects for Prospecting and Pipeline Management (PPM) section of the Advancement.• Trained in handling private information with security that maintains the trust of donors with the institute.

Montreal, Quebec, Canada

• Assisted the staff in conducting experiments at McGill Plant Phenomics Platform with a formal training to use the platform and interpreting the results.• Managed the lab including cleaning of trays and pots used to grow experimental plants.• Record keeping for all the experiments and each plant that was supposed to be examined in the platform.• Gained experience working in the greenhouse and plant growth chambers.

Lahore, Punjab, Pakistan

• Assisted the Senior Consultant and the Consulting team in making Environmental Impact Assessment (EIA) reports for proponents as per the regulations of provincial Environment Protection Department.• Managed client relations and communication in the office. • Performed frequent site visits to interview local people and proponents and collection of soil, water, and noise-level samples for testing in the lab.• Some assignments during the role include: preparation of project specific environmental checklist, site visit of livestock & dairy farm for the collection of baseline environment data, preparation of site specific environmental management plan (EMP), and preparation of compliance status report (CSR) of a local plastic manufacturing unit.

Lahore, Punjab, Pakistan

• Wrote articles for the magazine focusing on major environmental issues in Pakistan and around the globe.• Trained in peer review and interview drafting techniques.• Published the article highlighting the importance of indigenous herders’ knowledge on climate change.• Corresponded with other team members and professors to publicize the magazine and engage more people to join us.

Lahore, Punjab, Pakistan

• Attended the workshops that highlighted the major biodiversity issues in Pakistan.• Participated in camping and wildlife photography trainings and advocated actively in WWF’s tree-plantingcampaign.• Worked in a group of 4 to prepare a documentary about land pollution in the city of Lahore.• Interviewed environmental experts to identify the level of progress made by local recycling industry.

Bachelor Of Science (Agricultural And Environmental Sciences), Environment - Land Surface Processes And Environmental Change

Activities and Societies: McGill Environmental Engagement Program SSMU Walksafe Let's Talk Science at McGill McGill International Buddy.

Cambridge International As & A Level

Subjects: Physics, Chemistry, Mathematics, Environmental Management and Urdu