Mohsin Aziz Email & Phone Number

Irvine, Ca, Us

Irvine, Ca, Us

As VP of Professional Services at Xavor, I am managing service teams implementing cloud and on-premises enterprise software solution. I am responsible for ensuring all client projects are staffed, get delivered on time and within budget and with the highest client satisfaction. • Manage a portfolio of software implementation projects on schedule, within budget and with the highest customer satisfaction. • Build a relationship with customer executives and sponsors. • Scope projects, creating Proposals and SOWs and partnering with sales to enhance service revenue. • Plan and manage the Professional Services organization including headcount requirements, recruitment strategies, and organizational development. • Define and refine standard work plan for projects • Hire, retain and motivate the best and brightest employees. • Manage customer escalations. Work closely with Services Delivery teams and Product teams in resolving issues. • Optimize communication and ensure effective knowledge transfer and hand-offs to support post implementation. • Drive idea extraction and productization of solutions from service delivery projects. Helping teams with idea packaging, validation and refinement.

Fort Lauderdale, Fl, Us

Lead the Program Management and Consulting Delivery functions.As Director of Offshore Software Services I was responsible for growing and managing a professional services delivery team. I was responsible for managing and handling account escalations as well as providing the required pre-sales support. Key responsibilities included:• Leading the team and be accountable for in all facets of customer project management including developing project scope, timelines, budgets, deliverable schedules, and allocation of resources.• Identifying opportunities with existing customers for additional services.• Supporting Sales team in a pre-sale technical support capacity. • Help build Practice by establishing processes, procedures, templates for pre-sales, proposals, through delivery • Hiring and training and inspiring staff of project managers and software engineers managing industry competitive billable utilization • Managing, mentoring and providing coaching to a team of direct reports. • Managing and building client relationships with key decision makers from project inception to post-implementation; ensuring customer satisfaction. • Managing account and customer escalations; facilitating on-site client meetings where needed; providing options for issue resolution and ensuring overall project objective is not overshadowed by distractions. Planned and managed service schedules and budget.

Irvine, Ca, Us

Irvine, Ca, Us

Irvine, Ca, Us

Emba, Management

Msc, Computer Sciences

Bsc, Mathematics And Physics